tamara lundwall, 09 Mar. 2024 , 02:39am Live agent T-Mobile, 09 Mar. 2024 , 02:39am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 09 Mar. 2024 , 02:39am Let’s work on your request. [Read] T-Mobile, 09 Mar. 2024 , 02:39am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] tamara lundwall, 09 Mar. 2024 , 02:39am Morning tamara lundwall, 09 Mar. 2024 , 02:40am I'm a little confused on bill or account Cedrick, 09 Mar. 2024 , 02:40am Hi Tamara, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] tamara lundwall, 09 Mar. 2024 , 02:41am Ok I looked on my tmobile & noticed immediate charges- not sure why they are there & what are they for Cedrick, 09 Mar. 2024 , 02:41am Morning! I appreciate you for letting us know about your concern Tamara. [Read] Cedrick, 09 Mar. 2024 , 02:43am May I kindly know if you made any changes to your account? [Read] tamara lundwall, 09 Mar. 2024 , 02:44am Just blocked 3rd party charges tamara lundwall, 09 Mar. 2024 , 02:45am Shows charges done on the 8th Cedrick, 09 Mar. 2024 , 02:46am Thanks for confirming Tamara! No worries I'm already checking your account. [Read] tamara lundwall, 09 Mar. 2024 , 02:47am Ok tamara lundwall, 09 Mar. 2024 , 02:48am Immediate charges say $137.74 today the 8th tamara lundwall, 09 Mar. 2024 , 02:48am Not sure why I have those charges Cedrick, 09 Mar. 2024 , 02:50am Thanks for letting me know Tamara. [Read] tamara lundwall, 09 Mar. 2024 , 02:50am No prob tamara lundwall, 09 Mar. 2024 , 02:52am ? tamara lundwall, 09 Mar. 2024 , 02:54am Need to know cause I'm ready to pay the past due of $111.95 Cedrick, 09 Mar. 2024 , 02:54am While I am working on your account, do you perhaps have any other concern related to your plan, promotion, network to ensure we can make your day great today? [Read] tamara lundwall, 09 Mar. 2024 , 02:54am Nope [Privately] Khim, 09 Mar. 2024 , 02:56am Gotcha! I appreciate you for giving me enough time, Tamara! [Sent] Cedrick, 09 Mar. 2024 , 02:56am Gotcha! I appreciate you for giving me enough time, Tamara! [Read] tamara lundwall, 09 Mar. 2024 , 02:57am No prob [Privately] Khim, 09 Mar. 2024 , 02:58am As per carefully checking your account that the immediate charges that is showing on your account is due to the 3rd party app purchases. But the great thing here is that it is adjusted already and your current bill is only $111.95. Sounds good? [Sent] Cedrick, 09 Mar. 2024 , 02:58am As per carefully checking your account that the immediate charges that is showing on your account is due to the 3rd party app purchases. But the great thing here is that it is adjusted already and your current bill is only $111.95. Sounds good? [Read] tamara lundwall, 09 Mar. 2024 , 02:58am Yes, so I am getting credit for the 3rd party charges ? Cedrick, 09 Mar. 2024 , 03:02am That's a good question! [Read] Cedrick, 09 Mar. 2024 , 03:03am Yes that is correct! [Read] tamara lundwall, 09 Mar. 2024 , 03:03am Perfect tamara lundwall, 09 Mar. 2024 , 03:04am Then that's it Cedrick, 09 Mar. 2024 , 03:05am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Tamara? [Read] tamara lundwall, 09 Mar. 2024 , 03:05am Great Cedrick, 09 Mar. 2024 , 03:05am That's Cool Tamara! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] Cedrick, 09 Mar. 2024 , 03:05am Did we take care of your reasons for reaching out today completely Tamara? [Read] tamara lundwall, 09 Mar. 2024 , 03:05am Yes Cedrick, 09 Mar. 2024 , 03:06am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] tamara lundwall, 09 Mar. 2024 , 03:06am Thank you tamara lundwall, 09 Mar. 2024 , 03:07am Real quick question Cedrick, 09 Mar. 2024 , 03:07am Yes Tamara? [Read] tamara lundwall, 09 Mar. 2024 , 03:08am Once my bill is $0.00 am I able to finance a speaker for my husband Cedrick, 09 Mar. 2024 , 03:09am Yes you are right Tamara! [Read] tamara lundwall, 09 Mar. 2024 , 03:09am Ok maybe later Cedrick, 09 Mar. 2024 , 03:10am If you want, I can provide the steps on how you can add the speaker on your account Tamara. [Read] tamara lundwall, 09 Mar. 2024 , 03:11am No it's ok, will I be able to go into my local store & get it ? tamara lundwall, 09 Mar. 2024 , 03:11am It still shows immediate charges on my account Cedrick, 09 Mar. 2024 , 03:13am Yes, you can definitely go to the store and get one Tamara. [Sent] [Privately] Khim, 09 Mar. 2024 , 03:19am That is a great question. It will still show on your end, since the charges was made during your current billing cycle. But what we guarantee with you that it's already been credited. You can dial this code on your device #225# to show what is your current bill balance after the credit is being reflected. May I kindly ask if you are able to see the updated one using this code? [Sent] Cedrick, 09 Mar. 2024 , 03:19am That is a great question. It will still show on your end, since the charges were made during your current billing cycle. But what we guarantee from you that is already been credited. You can dial this code on your device #225# to show what your current bill balance is after the credit is being reflected. May I kindly ask if you are able to see the updated one using this code? [Sent] [Privately] Khim, 09 Mar. 2024 , 03:34am We appreciate you for answering our call, Tamara. We are glad we able to resolved your concern regarding with your bill charges and rest assured that we completely block the 3rd party charges access on it and moving forward that it will not happen again in the future. As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it. https://www.t-mobile.com/offers/t-mobile-tuesdays We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent] Cedrick, 09 Mar. 2024 , 03:35am We appreciate you for answering our call, Tamara. We are glad we able to resolved your concern regarding with your bill charges and rest assured that we completely block the 3rd party charges access on it and moving forward that it will not happen again in the future. As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it. [https://www.t-mobile.com/offers/t-mobile-tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) We here in T-Mobile, we are happy to help you resolve your concern today. Thank you and be safe! Bye now! [Sent]