=========================================

1) Inquiry: customer called in  regarding the company provided by the previous  representative
2) Symptom Description: company asking to pay first over the phone for the service.
3) Provide error code if present: NA
4) Troubleshooting provided:
call got disconnected by the customer 
- customer cannot hear me try to inform that its normal  that she need to pay first for service.

5) Outcome: call disconnected
6) Resources used (paste links used): agent co pilot
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Lynn Trapnell
   Model Number: RT18M6213SR/AA
  Phone Number: 4167383503
   Serial Number: 0F354DBK501575P
   Place of Purchase: Out of warranty
Purchase Date 20/07/2018
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:#340960978
Ticket Number:  2330309736

18668365668
======================================

1) Inquiry: customer called in regarding stove
2) Symptom Description: crack on the cooktop of your Samsung stove
3) Provide error code if present:
4) Troubleshooting provided:
= connect over to leons
5) Outcome: transfer to LEONS
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number: 4165807644
   Serial Number:
   Place of Purchase: leons
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #340973776
Ticket Number:

=======================================


1) Inquiry:  customer called in regarding fridge 
2) Symptom Description: problem with freezer the right side is not cooling and not making any ice
3) Provide error code if present:
4) Troubleshooting provided:
To troubleshoot the freezer issue, follow these steps:

Check the Freezer Load

Ensure the freezer is not overloaded with food.
Overloading can block airflow and reduce cooling.
Adjust the Temperature Setting

Set the temperature to the coldest position. = she did that two days ago one side is cooling already frozen the other side is not colling
Check the Air Vents

Verify the air vents on the evaporator cover are not obstructed.= its not obstructed
Blocked vents can hinder proper airflow.
Minimize Door Openings

Avoid frequent or prolonged door openings.
Keep the door closed to maintain cooling efficiency.
Defrost the Freezer

Unplug the freezer for 8–24 hours with the door open.
Remove all contents during defrosting.
After defrosting, set the temperature to the coldest setting and allow the freezer to cool for a few hours before restocking.
5) Outcome: provide islo
6) Resources used (paste links used): agent co pilot
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Amani Agor 
   Model Number:RF23J9011SR/AA
  Phone Number: 3068508150
   Serial Number:07GG43BJ701500X
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #340978159
Ticket Number: 2330311103

=========================================

1) Inquiry: customer called in to follow up regarding  the tech visit  4184198816
2) Symptom Description: DISWASHER IS BROKEN  THERE IS A LEAK INSIDE
3) Provide error code if present:
4) Troubleshooting provided:
= inform the customer regarding the ticket number he provided
5) Outcome:  UPDATE CUSTOMER REGARDING THE DETAILS ON THE TICKET SHE PROVIDED
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
  Name: Kimia Sajjadi 
  Model Number: DW90F89P0USRAA
 Phone Number: 7097287481
 Serial Number: 0MNXGDAY300312F
 Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #340995715
Ticket Number:  2330312850 

=========================================
1) Inquiry: CUSTOMER CALLED IN REGARDING FOLD 6 PHONE
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: misrouted call transfer to IM
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341000139
Ticket Number:  1152179212
==========================================
1) Inquiry: customer called in regarding fridge
2) Symptom Description: not making any ice
3) Provide error code if present:
4) Troubleshooting provided:
= asking the correct spelling of the name customer disconnect the call
5) Outcome: call got disconnect by customer
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Merrill Budge
   Model Number:
  Phone Number: #341010646
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341010646
Ticket Number: 2330314186

==========================================
1) Inquiry: customer called in regarding dryer  issues
2) Symptom Description: have no heat
3) Provide error code if present:
4) Troubleshooting provided:
Check if the dryer is heating

Set to Time Dry, turn off Eco Dry, and start a cycle.
After 30 seconds, open the door and check for hot air. = there is no heat
If no heat, proceed to Dryer has no heat at all.
If there’s warmth, proceed to the next steps.
Clean the lint filter = the lint filter is clean

A clogged lint filter prevents proper heating.
Clean the lint filter before or after each cycle.
Run the vent blockage test

Press Adjust Time Up + Dry Level until "Ins" or "In" appears.
If unsuccessful, try Cycle 1 + Wrinkle Prevent or Air Fluff + Wrinkle Prevent.
Press and hold Start/Pause.

Clean your exhaust vent

Clean the exhaust vent once or twice yearly to prevent blockages.
Check exhaust vent installation= its clean

Ensure the vent is correctly fitted, made of proper material, not too long, free from kinks, and not changing direction too often.

5) Outcome: ISLO
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Ricky  Coutinho
   Model Number: DV42H5000EW/AC
  Phone Number:6475307139
   Serial Number: 0AEG5BBHA00802L
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341014670
Ticket Number: 2330314605 

==========================================
1) Inquiry:  customer called in regarding  washer 
2) Symptom Description: washer   its making a lot of noise its shaking and the drum is wobbly its like something is loose and it doesn't drain water
3) Provide error code if present:
4) Troubleshooting provided:
Ensure clothes are evenly distributed in the drum. =  put a clothes 
Avoid mixing heavy items like jeans with lightweight laundry.= regular clothes only
Fill the drum to approximately 50% to prevent imbalance.=
Adjust the legs if the floor is uneven.
For wooden floors, select low spin speed to reduce vibration.= the floor is tiles
Use Anti-Slip Pads

Place ANTI SLIP PADS under the machine legs to reduce vibration on slippery floors.
Inspect Internal Components

Check for worn or loose shock absorbers, dampers, or springs.
5) Outcome: islo
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Anthony Okolo 
   Model Number: WW22K6800AW/A2
  Phone Number: 6472191215
   Serial Number: 0F2H5ABMA00814Z
   Place of Purchase: BUILDER
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341033168
Ticket Number: 2330316805 

==========================================
1) Inquiry: customer called in regarding tv
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer to HE
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number: 5145766606
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341049994
Ticket Number: 1152179818 

==========================================
1) Inquiry: customer called in regarding stove
2) Symptom Description: he can see an error code
3) Provide error code if present: SE 
4) Troubleshooting provided:
Turn the range on and off to reset the system.= there is nothing happened 
If your range's display panel displays a SE error code or shuts down when using the cooktop, there is an easy solution.

The SE code indicates there is a shorted key or keypad-related issue. However, this error is usually caused by using the cooktop for extended periods of time. When high-temperature heat or steam hits the display panel for too long, or if there is a hot pot that is too close to the panel for a long time, the SE error will appear.

To get rid of the error, simply turn the range on and off. You should also be careful when using the cooktop. Pay attention when you are cooking and try to prevent heat or steam from cookware from directly hitting the panel.
5) Outcome: provide all the resolution
6) Resources used (paste links used): agent co pilot  ask :  https://asksamsung.com/content/C33000068096-en-ca SE Error Code
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Claudio Capral 
   Model Number: NE59J3421SS/AC
  Phone Number: 9052265057
   Serial Number:CB37DCGB01369Y
   Place of Purchase: Lowe's 
6 years ago 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341052458
Ticket Number: 2330318721 

==========================================
1) Inquiry: customer called in about refrigerator
2) Symptom Description: the ice maker is stop working
3) Provide error code if present:
4) Troubleshooting provided:
Check the 'Ice Off' Option

Verify if the 'Ice Off' light is on. If it is, turn it off to enable ice production.
Verify Water Dispenser Functionality

Check if water is dispensing correctly. If not, the ice maker may not function properly.
Inspect the Water Connection

Ensure the water line is connected to the valve.= ITS ACTUALLY CONNECTED  THERE IS WATER COMING OUT OF THE WATER DISPENSER
Secure the water line using clip "A" and check for leaks or bends.= CUSTOMER CHECK IT OUT LAS NIGHT 
Replace or clean the water filter if it is clogged or old. = customer using new filter genuine  
Inspect the Ice Maker Operation
To check the ice maker, first disassemble the Ice-Bucket Assembly by holding the handles and lifting up the bottom part slightly. Then, lift up the Icemaker Cover and gently pull it out. customer pull out the tray 

== ADVISE CUSTOMER TO CONTACT THE HOME BUILDER PROVIDE THE NUMBER
= CUSTOMER WANTS TO TALK TO SUPERVISOR
5) Outcome: provide all the troubleshooting steps TRANSFER TO SUPERVISOR
6) Resources used (paste links used): agent co pilot  and ask  https://asksamsung.com/content/C99900000021-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Michael Delnin 
   Model Number: RF26J7510SR/AA
  Phone Number: 2364899965
   Serial Number: 0B7S4BBR700299R
   Place of Purchase: OUT OF WARRANTY 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341073084
Ticket Number: 2330320993 

==========================================
1) Inquiry:
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:
Ticket Number:

 2330316805
==========================================
1) Inquiry:
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:
Ticket Number:

==========================================
1) Inquiry:
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:
Ticket Number:

=========================================
1) Inquiry:  customer called in regarding  washer 
2) Symptom Description: washer   its making a lot of noise its shaking and the drum is wobbly its like something is loose and it doesn't drain water
3) Provide error code if present: NA
4) Troubleshooting provided:
= provide customer the other service centre.
5) Outcome: islo
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Anthony Okolo 
   Model Number: WW22K6800AW/A2
  Phone Number: 6472191215
   Serial Number: 0F2H5ABMA00814Z
   Place of Purchase: BUILDER
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341095311
Ticket Number: 2330324373 

==========================================
1) Inquiry: customer called in regarding dryer
2) Symptom Description: she has hearing noise clicking noise from the dryer  
3) Provide error code if present:
4) Troubleshooting provided:
= customer is a landlord she provided  the phone number of her husband  for us to contact  
- advise customer that we can do that they the one who need to call us back. to guide them with the troubleshooting steps
5) Outcome:  customer will callback
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Catherine Pal 
   Model Number: DVE45T6005V/AC
  Phone Number: 4164716749
   Serial Number: 0B7F5BBY400083
   Place of Purchase: Maple Appliance 
  last January
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341106504
Ticket Number: 2330325372

==========================================
1) Inquiry: customer called in regarding his Samsung phone
2) Symptom Description: wants to cancel his pre-order
3) Provide error code if present:
4) Troubleshooting provided:
transfer to IM
5) Outcome: transfer to IM/ MISROUTED CALL
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:#340511032
Ticket Number:

==========================================
1) Inquiry: customer called in regarding microwave 
2) Symptom Description: OVER THE HOOD MICROWAVE IS STOP WORKING
3) Provide error code if present:
4) Troubleshooting provided:
Set a cooking time and start the microwave.
If the timer counts down faster than usual, the microwave is in Demo mode. = the timer is  normal
Turn off Demo mode using the Options or My Settings button (Option 6, set to 2).
Ensure the door closes completely.= the door looks fine he usually check it
Clean the door and frame with a damp cloth to remove debris.= they already clean 
Check clearance on all sides (left, right, above, and behind) of the microwave. = there are no issue and the plates are there, nothing heated
5) Outcome: done troubleshooting it doesn't work / provide islo
6) Resources used (paste links used): agent co pilot
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: NASIM AHMED
   Model Number: ME18H704SFS/AC
  Phone Number: 6475462953
   Serial Number:078T7W0M401987Y
   Place of Purchase:
9) NCP Parts Needed: NA
10) HRM Result: NA
11) Sprinklr Case ID: #340525385
Ticket Number: 2330290221 

==========================================
1) Inquiry: customer called in regarding refrigerator
2) Symptom Description:  there is no water dispenser pipe installed today  the water is leaking out  of that water dispenser
3) Provide error code if present:
4) Troubleshooting provided:
Ensure the water line is installed correctly and securely connected.=  CUSTOMER SAID IS SECURELY CONNECTED
Verify the water line stop cock is open.
Check Water Line and Filter Connections

Ensure the water line and water filter are correctly connected and installed.
Flush air from the system after connecting the water line or inserting the water filter. = ALREADY CHECKING IT BUT ITS STILL LEAKING 
Inspect for Residual Ice

Check for melting residual ice shavings in the chute and remove them if present.
Verify Installation

Confirm the refrigerator is properly installed to avoid loose connections or misalignment.

Look for any kinks, cracks, or damage in the water line  = customer check it there was no damage

= customer  wants to talk supervisor
5) Outcome: provide all the troubleshooting but its not working/ transfer to supervisor
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Sugandha Dewani 
   Model Number:RF32CG5400SRAA
  Phone Number: 3657791162
   Serial Number: 0BXJ4BCYA04684H
   Place of Purchase: BRICK
9) NCP Parts Needed:
10) HRM Result: When checking the recent usage history, the product is operating normally, but the humidity inside the refrigerator increases, which can lead to frost implantation.

When opening and closing the refrigerator door, the inflow of moist warm air can temporarily implant frost inside, close the refrigerator door correctly, then gradually disappear after a certain period of time.
If you want to remove it quickly, we can change the settings remotely to speed up air circulation in the freezer.
11) Sprinklr Case ID: #340544097
Ticket Number: 2330292750 

==========================================
1) Inquiry: customer called in regarding tv
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer HE
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341117399
Ticket Number: 1152180751 

========================================
1) Inquiry: customer called in to check the update of the ticket  4184246390
2) Symptom Description: 
3) Provide error code if present:
4) Troubleshooting provided:
= CUSTOMER SAID THAT ARS SAID THEM THAT HE WILL RECIEVE A CALL FOR 24-48 HRS WITHIN THIS DAY AND HE DOESNT RECIVE ANY CALL
5) Outcome: aadvise cx kindly for the callback 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Franco  BERARDI
   Model Number: NV51K7770DS/AA
  Phone Number: 4169935436
   Serial Number: 0E8Z7DCR400025Z
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341119201
Ticket Number: 2330327180 

=========================================
1) Inquiry: customer called in regarding the dryer
2) Symptom Description: dryer is no power at all
3) Provide error code if present:
4) Troubleshooting provided:
If your dryer does not power on, then please check the following:

Make sure your dryer is plugged in to a live electrical outlet.

Make sure you are using the correct kind of outlet.

Electric dryers requires a dedicated 30 ampere circuit, and gas dryers require a dedicated 15 ampere circuit.

Inspect the power cord for proper installation and for cracking, fraying, chafing, and damaged plug ends.

If your cord has any of these conditions, unplug the dryer and replace the power cord.

Check if the circuit breaker on the dryer circuit is tripped or open. If it is tripped, unplug the dryer and reset circuit breaker.

If the circuit breaker trips again with the dryer unplugged, then there is a problem with the electrical wiring inside the house.

= CUSTOMER ALREADY TRY TO CHECK THE CIRCUIT BREAKER BUT ITS WORKING
5) Outcome: provide all the troubleshooting steps/ create a service request
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Cammie Maxwell 
   Model Number: DVE45T6005W/AC
  Phone Number: 9024467100
   Serial Number: 0B3E5BBY201553D
   Place of Purchase: BRICK 
some time last year 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341121767
Ticket Number:2330327512 
SR Ticket 5136644572 created Successfully!
SO Ticket 4184252225 created Successfully!

=======================================

1) Inquiry: customer called in regarding the microwave 
2) Symptom Description: it shows AM and the wrong time it should be pm 
3) Provide error code if present:
4) Troubleshooting provided:
= customer  doesn't have any  cellphone
To resolve the incorrect time display on your Samsung ME19R7041SA/AC microwave oven, follow these steps:

Press the Power Level button for 3 seconds

Use the number buttons to enter the current time.
Press the Power Level button again.
Select AM/PM

Use the Power Level button to choose the correct time format (AM/PM).
Confirm the time

Press the OK/START button.
A colon appears, indicating the time is set correctly. = CUSTOMER SAID SHE DO THAT BUT ITS NOT WORKING
=  kept trying to do the
steps but issue persisted.
5) Outcome: customer disconnect the call 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Erna Santa
   Model Number: ME19R7041fs/AC
  Phone Number: 7804856007 
   Serial Number:OBQT7WOW600691H
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: 341157336
Ticket Number: 2330334435 

=========================================

1) Inquiry: customer called in regarding the fridge
2) Symptom Description: 
3) Provide error code if present:
4) Troubleshooting provided:
- customer  cannot provide the ticket number and also the serial number and the model number
- customer mention that the technician already visited them
- customer also mentioned that the technician advise that they will need to buy parts but the ticket was closed 
5) Outcome: CREATE CRRR
6) Resources used (paste links used): 4183993358  https://asksamsung.com/notice/NC33000000105
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N N
8) Additional comments or customer response:
   Name: LINA MARGIOTTA
   Model Number: RF18A5101SR/AA
  Phone Number: 5879878335
   Serial Number: 0HX24DBXC05434V
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341173987
Ticket Number: 2330336164 
SR Ticket 5136645309 created Successfully!
======================================

1) Inquiry: customer called in regarding the washer
2) Symptom Description: there was a leak on the door
3) Provide error code if present:
4) Troubleshooting provided:
Inspect the Door Seal

Use a flashlight to check for traces of dried soapy water underneath the door.
Look for foreign objects like pet or human hair that may prevent proper sealing.= THERE IS NOTHING ON THE LINT
Check if the rubber gasket is ripped, damaged, or warped. = THERE IS NO RIPPED
Wipe the door glass and gasket thoroughly to remove hair strands and dirt.
Use glass cleaners to clean the door and gasket, then test with a Quick Wash cycle.
Verify Door Closure

Ensure the washer door is completely closed and not obstructed by any items.
Assess Leak Severity

Determine if the leak is a small puddle or a larger amount of water.
Adjust the front leveling legs to ensure the machine is level and stable.
5) Outcome: create service request
6) Resources used (paste links used): agent co pilot  https://asksamsung.com/content/C33000070314-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N yes
8) Additional comments or customer response:
   Name: Marlene BRAGANZA
   Model Number: WW25B6800AW/AC
  Phone Number: 6046710122
   Serial Number: 0XCY5ADY203114V
   Place of Purchase: Braille Appliances
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #341182725
Ticket Number: 2330336595 
5136645427
4184254770