Andrew Otts, 14 Nov. 2023 , 03:31am Hello are you still there T-Mobile, 14 Nov. 2023 , 03:31am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 14 Nov. 2023 , 03:31am In a few words, what would you like to do today? [Read] Andrew Otts, 14 Nov. 2023 , 03:32am Upgrade my phone T-Mobile, 14 Nov. 2023 , 03:32am Let’s work on your request. [Read] T-Mobile, 14 Nov. 2023 , 03:32am [Rich Content] [Read] Andrew Otts, 14 Nov. 2023 , 03:32am Chat with a live Expert T-Mobile, 14 Nov. 2023 , 03:33am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Abigael, 14 Nov. 2023 , 03:35am Hi Andrew, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Andrew Otts, 14 Nov. 2023 , 03:35am Hello Andrew Otts, 14 Nov. 2023 , 03:35am I was on chat earlier to upgrade my phone and was disconnected before we could do so Abigael, 14 Nov. 2023 , 03:37am 'd be delighted to assist you with your concern to upgrade your phone. Let me review the previous conversation with the other representative please bear with me. [Read] Andrew Otts, 14 Nov. 2023 , 03:37am Ok Andrew Otts, 14 Nov. 2023 , 03:37am 921931 Abigael, 14 Nov. 2023 , 03:38am I'll be sending you the one-time pin verification code. Please provide to me the code? [Read] Andrew Otts, 14 Nov. 2023 , 03:38am 921931 Abigael, 14 Nov. 2023 , 03:38am Thank you I was able to verify the account [Read] Andrew Otts, 14 Nov. 2023 , 03:39am Ok Andrew Otts, 14 Nov. 2023 , 03:40am He stated it was 307 upfront fees and I would be back credited my trade in as well as my down-payment Abigael, 14 Nov. 2023 , 03:40am As per reviewing the previous conversation yuo want to upgrade your phone to Samsung z flip 5. [Read] Andrew Otts, 14 Nov. 2023 , 03:41am Yes in the mint color Andrew Otts, 14 Nov. 2023 , 03:41am 256 gb Abigael, 14 Nov. 2023 , 03:48am Thank you for letting me know that the previous agent discusses to you already to in order to get the promotion you need to change your rate plan to Go5g military plan [Read] Andrew Otts, 14 Nov. 2023 , 03:48am I thought he did that Andrew Otts, 14 Nov. 2023 , 03:50am ? Says pending in my account Abigael, 14 Nov. 2023 , 03:53am No worries you got me here I can definitly help you with your request. [Read] Andrew Otts, 14 Nov. 2023 , 03:54am Ok Abigael, 14 Nov. 2023 , 03:59am Thank you for patiently waiting I'm still checking if the previous has made a change to your plan please bear with me. [Read] Andrew Otts, 14 Nov. 2023 , 03:59am Ok Abigael, 14 Nov. 2023 , 04:09am As per checking the previous agent was made a change to your rate plan and it will effective 12/08/2023, [Read] Andrew Otts, 14 Nov. 2023 , 04:11am Ok so can I get upgrade still? Andrew Otts, 14 Nov. 2023 , 04:12am That was previously discussed Abigael, 14 Nov. 2023 , 04:15am Yes, Definity correct as long the rate plan is eligible to the promotion you can get the promotion for upgrade trade in. Shall we go ahead and process your request? May I just confirm if both devices you are going to upgrade [Read] Andrew Otts, 14 Nov. 2023 , 04:16am Okay so I'm eligible to get the new phone free correct ? Andrew Otts, 14 Nov. 2023 , 04:17am And I would just upgrade the 2830 plan and do the other line another day Abigael, 14 Nov. 2023 , 04:30am Please bear with me I'm still working on it your request [Read] Andrew Otts, 14 Nov. 2023 , 04:33am Ok Abigael, 14 Nov. 2023 , 04:35am Offer value will not exceed the price of the purchased device. The FMV amount is deducted from the offer value and applied per Trade-in device program & orders. The remaining offer value is received via RDC. Example: Trade-in an Galaxy Z Flip 3 = $100 trade incredit value $1000 offer value - $900 trade in credit value = $900 in bill credits (approximately $37. per month). [Read] Andrew Otts, 14 Nov. 2023 , 04:36am Okay so if I'm understanding, I'll get 900 credit for the ohone and won't have any payments monthly Abigael, 14 Nov. 2023 , 04:38am You will receive the trade in credits up front which will be deducted to the promotional value. The remaining balance will be distributed to the account within 24 months. Promo Breakdown: $1000 - Promotional value - $100 Trade in credits = $900 $900/24 months = $37.50 monthly promotional credit $33.33 regular installment monthly for Z Flip5 - $37.50 monthly promotional credits = -$4.17 monthly credit that will help you with your bill. [Read] Abigael, 14 Nov. 2023 , 04:38am Meaning, the credits will cover the monthly charge of the phone. [Read] Abigael, 14 Nov. 2023 , 04:40am May please confirm if this is your shipping address 310 education lane, York, sc, 29745 and you email is ottsandrew@gmail.com [Read] Andrew Otts, 14 Nov. 2023 , 04:41am Okay and confirm the phone I'll be receiving please Andrew Otts, 14 Nov. 2023 , 04:41am The info is correct Abigael, 14 Nov. 2023 , 04:42am The device that yu will receiving is Galaxy Z Flip5 - Mint - 256GB [Read] Andrew Otts, 14 Nov. 2023 , 04:42am Okay Abigael, 14 Nov. 2023 , 04:42am Estimated ship date is 11/13/2023 to 11/16/2023 [Read] Andrew Otts, 14 Nov. 2023 , 04:42am How do I pay the fee? Abigael, 14 Nov. 2023 , 04:45am Would you like to add the protection 360 that will be $18 [Read] T-Mobile, 14 Nov. 2023 , 04:45am Click here to access our secure forms: https://t-mo.cc/9qhcltrumv [Read] Abigael, 14 Nov. 2023 , 04:45am I'll be sending you the secure form for your bank details. [Read] Andrew Otts, 14 Nov. 2023 , 04:46am Yes I would like to add it Andrew Otts, 14 Nov. 2023 , 04:46am And I can upgrade my other line at anytime as well? Abigael, 14 Nov. 2023 , 04:46am Yes you are correct anytime you can upgrade your second line. [Read] Andrew Otts, 14 Nov. 2023 , 04:48am How do I add the protection plan Abigael, 14 Nov. 2023 , 04:52am Nothing we already add to you features, please bear with me I'm one step away finished your request. [Read] Andrew Otts, 14 Nov. 2023 , 04:52am Ok Andrew Otts, 14 Nov. 2023 , 04:53am Let me know when I xan pay and confirm cost Abigael, 14 Nov. 2023 , 04:54am May pleas know where to receive the secure form for your bank details. [Read] Andrew Otts, 14 Nov. 2023 , 04:54am What? T-Mobile, 14 Nov. 2023 , 04:54am Click here to access our secure forms: https://t-mo.cc/e8mzgigfik [Read] Abigael, 14 Nov. 2023 , 04:56am I can process the payment on may end ,no worries I will let me know the term and condition before proceeding t. [Read] Andrew Otts, 14 Nov. 2023 , 04:57am How much am I paying ? Andrew Otts, 14 Nov. 2023 , 04:58am I was told that the down-payment was going to be credited back to me as well Andrew Otts, 14 Nov. 2023 , 05:02am ? Abigael, 14 Nov. 2023 , 05:05am For the downpayment, it will be use to lower the price of the phone. Then you will receive the trade-in amount + monthly device credit - which totals to $1000 offer. [Read] Andrew Otts, 14 Nov. 2023 , 05:06am Okay and how much am I paying today? Andrew Otts, 14 Nov. 2023 , 05:06am And you added the protection plan? Abigael, 14 Nov. 2023 , 05:06am You will no longer be charge for the device monthly since it will be offset by the device monthly credit. You will still see the charge but it will be offset by the promotion. [Sent] Abigael, 14 Nov. 2023 , 05:07am Let me check the amount for you and make sure that the protection plan is added. [Sent]