Hi, thank you for reaching Vail Resorts. I hope you are doing well today! I'll be more happy to assist you. In order to do that, please send your name, phone number, and email address so I can pull up your account. How may I help you today? To better help you can I have your full name, phone number and email address associated on your account? So, I can pull up your account and check. May I have your pass number or confirmation number to pull up your account? Thank you for the information. With regards to your inquiries. Thank you for the information. Please give me a moment to check this one for you, I'll be right back. With regards to your inquiries. May I know to which specific resort is this for? Please bear with me as I am still pulling up my tools here and it is a bit slow than usual. Thank you! Thank you for the wait, upon checking here, Apart from this. Is there anything else I can assist you with today? Are you still there? It appears you may have disengaged with this chat. Is there anything else I can assist you with at this time as I will be disconnecting in 2 minutes. You are most welcome! You are most welcome! It was my pleasure to assist you today. If you still need further assistance please don't hesitate to reach us back. Always keep warm, stay safe and enjoy your days ahead! Thanks for chatting with me today. Have a good day! You appear to be inactive. I'm going to disconnect the chat now. Have a good day. It seems that you are still responding to your previous conversation. Is there anything else I can assist you with today? Thank you for your feedback, I will ensure this comment and perspective is directed to the appropriate office. Please log out of your account, and log back in. From here it should be updated. I completely understand and sympathize with your situation. I will pass your feedback along. I am sorry for keeping you wait. I am still pulling up my resources here on my end. Please bear with me. Thank you. I will have you contact directly to our Corporates Sales and Services at 1-970-754-0005 and press option number 1 and then option number 2, as they are the only one who has the ability to assist you further. Please know this chat conversation will automatically end if the other end user is unresponsive. Our Military Pass purchases are only handled by our Corporate Sales and Services department via our call center as it needs verification. So, you may contact them directly for you to be assisted on your pass purchase. We are a chat support for all Vail Operated Resort's basic and general inquiries. If the inquiry is already beyond our scope of work, then we can only help in providing our guest the direct contact information of the specific department or resort who handles the inquiry or concern. I am very sorry to hear about that. I understand if this situation frustrates you, especially the time and money you already had put in into this. If only I have the ability to provide you the needed resolution here on my end, I will be more than willing to help you. But my hands are tied with our standing policy as well. If you wanted to escalate this experience experience. You may do so by reaching or leaving your complaints or comments to comments@vailresorts.com. Rest assured, our management department will look into this matter to improve our services. Thank you for the information . With regards to your inquiries. I am sorry about that, I am afraid we do not have the option to skip the shipping fee when purchasing your pass online. Only the call center has the option or the tools to skip the shipping fee. Please reach out to the call center at: (970)-754-0005 and they will be able to help you out. Please know as well that the shipping and handling fee are refundable in person through the resort's ticket window or over the phone as well. You may purchase your pass now online, here; https://www.epicpass.com/ or if you need an assistance on your pass purchase. You may have your purchase over the phone at (970)-754-0005 and they will be able to help you out.