A+ Content

(The seller is requesting an assistance regarding A+ content) *Resolved

Hello from Amazon Selling Partner Support,

I hope you are doing well, my name is Frances and I will be assisting you today. Thank you for bringing this to our attention. I understand that you are concerned about the status of your A+ Content (alfalfa 1lb content). We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we have this investigated.

I have carefully looked into your situation and upon checking, as per Amazon policy on A+ Content, once A+ content is submitted for approval, your content may take up to seven business days to be reviewed, or longer during peak times.

Please be informed that once approved, it can take 24 hours for content to be published to the detail page of the applied ASINs. If the A+ status is not approved, view the rejection reasons by clicking Edit for a specific piece of A+ content and make the changes. Any edited submissions will need to be re-submitted and go through the moderation process again, and any existing content will remain on the detail page of all applied ASINs until the new submission is approved.

If your content is not available on the product detail page after 24 hours of your last activity (date and time), and the content status is Approved, check the Applied ASINs. If your ASIN shows Error, click Details to see the error message; If the ASIN status shows as Published, a technical error may have occurred. This can often be resolved by resubmitting your A+ project to re-start the publishing process.

You can also double check to make sure that you are viewing the detail page of the language you published the content in. A+ content will only show up on the page in the language it was published in. For example, if content was published in Spanish, it will only show up on the Spanish language page; it will not show up on the English page. If this does not help, contact Amazon Selling Partner Support to report the issue.

For more information and guidance, refer to the following Help pages:

Content publishing status and content rejection: https://sellercentral.amazon.com/help/hub/reference/GAEAQB7QC4G5Z2LC

A+ content: https://sellercentral.amazon.com/help/hub/reference/G202102930

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!

• Critical Information: The seller is requesting an assistance regarding A+ content • PWF followed: Brands and Gating Brand Owner EBC Enhanced Brand Content • TOOLS/SOP used: A+ Content FAQ: https://paragon-na.amazon.com/hz/codex/?id=GUID-D95A8169-7423-49FE-9B76-3D5A862E07F8&layer=Published/US&locale=en-US • Transfer/PAA Reason: N/A • Seller Dissatisfaction: 911 urgent • Andon Reason: Case Review