Damaged item

I’m so sorry your product arrived damaged. That’s very disappointing! There may have been a mistake in the manufacturing process, or it could have been damaged during shipping. Can I send a new one out to you right away? Again, I’m really sorry for the inconvenience.

I'm sorry to hear your order arrived damaged.

Thank you for taking the time to let us know about your experience. We'll share your feedback with our shipping team.

                    ASKING FOR PICTURES (over $100)

While it’s our focus to deliver your item as expected, despite our best efforts, this isn’t always the case. To better assess the issue with our shipping team, it’s important that we receive photos of your damaged item. Please reply to the email I’m sending you and attach your photos.

I can completely understand how frustrating this is but to help us understand your experience.

We ask for pictures of the item to reduce the chance that future orders are similarly damaged.

Thanks for letting us know what happened during your recent delivery.

                 ENCOURAGING A RETURN

Once we’ve processed your return and issued your refund, we’ll be happy to help you place a new order.

The fastest way to resolve this issue is to return this item to your local store for a full refund.

If you need this item right away, a new order will ship right away, while a replacement will wait for the original item to reach out Return Center before shipping.

We try to make placing a new order as easy as possible; there is a reorder button next to the item in your current order summary.