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**Virgin Media IRELAND**

Hi XXX can you please help me verify if your address is located at Ireland? 

Due to limited scope I am unable to assist you further with your request. 
Allow me to provide our Ireland Customer service number for further assistance 00 353 1 245 8000.
Upon checking on your post code, 
it seems here you are residing in Ireland and you have reached Virgin Media UK.
For further help on your query, please try this link:
https ://www.virginmedia.ie/contact/ Here is the number from our Virgin Media Hotline from Ireland:
3531800940070.

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***Movers Xtrain***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FCHERRYLEN&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

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***MOVERS LIKE FOR LIKE***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=/sites/virgin/Lists/Movers%20Xtrain/MOVE%20-%20LIKE%20FOR%20LIKE&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

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***MOVERS DI***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FMOVERS%20DISCONNECTION&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

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https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=/sites/virgin/Lists/IBTS%20Movers%202024/Attachments/2/IB%20Movers%20Playbook%202024.xlsm&action=default

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***MOVERS ACQU***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Telesales%20Blended%20Mobile%2016/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FTelesales%20Blended%20Mobile%2016%2FACQ%20SCRIPT&FolderCTID=0x012002003BCACE0E22B8784080CDA4072B4F06CC

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***CIMS MOVERS***

https://ph0621aapp01.apc.sitel-world.net/VMe_InboundMedia/Home.aspx

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***IB MOVERS CALL FLOW***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FIB%20MOVERS%20CALL%20FLOW&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

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***PLAYBOOK***

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=%2Fsites%2Fvirgin%2FLists%2FIBTS%20Movers%202024%2FAttachments%2F2%2FIB%20Movers%20Playbook%202024%2Exlsm&action=view&activeCell=%27PROBING%20FOR%20DI%27!A1

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***MOVE - NEW CONTRACT***

https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=/sites/virgin/Lists/Movers%20Xtrain/MOVE%20-%20NEW%20CONTRACT&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

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***CODES***

https://kcportalapp.nac.sitel-world.net/sites/virgin/SitePages/ASDFXC.aspx

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***CALL BACK***

https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FCallback%20Process&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

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**Please follow this format for notes on the account.**

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***MOVERS&TRANSFERS***

Identity of the Caller:

DPA Status:

Customer requesting to:

New Address:

Disconnection Date:

Install / Delivery Date:

Contact Type:

Movers Fee: Applied / Waived

Final Bill on OLD as seen on BE Screen:

Due Date on OLD as seen on BE Screen:

First Bill on NEW as seen on BE Screen:

First Bill Due Date on NEW as seen on BE Screen:

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

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***MOVERS&DISCONNECTION***

Identity of the Caller:

DPA Status:

Customer requesting to:

Resolution:

Disconnection Date:

Disconnection Reason:

EDF / 30days Notice Fee:

Final Bill as seen on BE Screen:

Due Date as seen on BE Screen:

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

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***MOVERS&ACQUISITION***

CALLER TYPE:  Account Holder / Third Party (Name & Relation to the ACH) / POA

DPA: Passed or Failed / Password reset done w/ ACH

REASON FOR THE CALL: Customer’s concern

RESOLUTION / ACTIONS TAKEN: Must include details of the offer, contract length, package price (discounted and standard), one time charges and waivers if there's any, install / delivery date, rolling credits requested if needed / Credit check reference for ACQ sale

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/ Foundever MNL

CLLECTIONS