DISCONECTION WITHOUT EDF As you’ve requested to disconnect all services, a 30‑day notice applies. Your services will be disconnected on 09/10/26. NOTICE PERIOD As requested, your services will be disconnected with a 30‑day notice, on 14 09/10/26. As you’re still in contract, an early termination fee of £10.25 will apply up to the contract end date. ----------------------------------- PENDING BILL To summarise: your services will be disconnected on 07/10/26, and a payment of £62.47 is due on 21/09/26. Once your services are disconnected, a final bill of £7.13 will be generated, due on 7/09/26. Thanks for sharing. Your disconnection fee is £35.32—has your new provider confirmed how much they’ll contribute? Your request is now complete. To summarise: your services will be disconnected on 09/10/26, and your next bill of £43.20 is due on 28/09/26. Your request is now complete. To summarise: your services will be disconnected on 2/10/26. A final bill will be issued showing a credit of £8.24, which will be refunded to your bank account within 45 days of disconnection. ----------------------------------------------------- IF MAY RETURN As you’re closing your account, we’ll need your Virgin Media equipment returned. We’ll send pre‑paid packaging—just pack the items, attach the label, and drop them off at your nearest Collect+ point: https://www.yodel.co.uk/store-locator If the equipment isn’t returned, a replacement charge of £90 may apply. If you haven’t received the return kit within 10 days, please use this link to request another: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack All clear with this? ------------- OOTS DISCONNECTION//CHARGED As you’re closing your account, we’ll need your Virgin Media equipment returned. We’ll send pre‑paid packaging—just pack the items, attach the label, and drop them off at your nearest Collect+ point: https://www.yodel.co.uk/store-locator. If the equipment isn’t returned, a charge may apply. If you haven’t received your return kit within 10 days, you can request another here: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack ------------------ CHARGED As you’re closing your account, we’ll need your Virgin Media equipment returned. We’ll send pre‑paid packaging—just pack the items, attach the label, and drop them off at your nearest Collect+ point: https://www.yodel.co.uk/store-locator. If the equipment isn’t returned, a replacement charge of £65 may apply. If you haven’t received your return kit within 10 days, you can request another here: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack. ---------- IF NO RETURN Just a quick reminder—please dispose of your equipment responsibly. You can find your nearest recycling point here: https://www.recyclenow.com/recycling-locator Alternatively, you can text us on 0753 305 1809 and our team will get back to you. We’re available Mon–Fri 7am–11pm, and Sat–Sun 8am–8pm If you’re unable to dispose of the equipment, we can send free packaging for you to return it, and we’ll take care of the rest. ------------ *******************MANDATORY***************** Just to let you know, if you have an O2 SIM linked to your account, it won’t be affected. For any changes, please contact O2: https://www.o2.co.uk/contactus If you don’t have an O2 SIM, please ignore this message -------------- When you leave Virgin Media, you’ll still have access to your email 📧 (Virgin Media/NTL/Blueyonder) for 90 days after your account closes, giving you time to switch to a new address. Is that okay? --------------------------- Just so you know, if you switch to a new provider using the One Touch process, your Virgin Media services will end on the same day as your installation—as long as it’s before your agreed disconnection date. This avoids any service disruption or overlap in billing. Do you have any questions? ------------- You’ll receive an email with details about your disconnection and next steps. For any queries, please visit virginmedia.com/help. ++++++++++ Everything’s set now. Is there anything else I can help you with? ++++++++++ You're very much welcome, appreciate you staying until the end of the conversation. We value your feedback, again my name is Claire, please take a moment to complete our survey based on how I assisted you today. Take care, Daniel. 👋