ICOMS

ICOMS SCREENS 

 rs to change the disconnection date 

cm=command 

first screen- serviceable status

C= cable D=high speed data services L= calling cards S= Special Circuits  T= Telephone services 

CODES SS= serviceable status HM= House maintenance   VS= Customer Service CR= Credit Limit & Shadow Limits  EM= Email Maintenance           57= Customer Ledger  CM= Customer Maintenance  MP= Method of Payment  CC= Customer Comments  BE= Bill Emulation  EQ= Customer Equipment Maintenance DE or 16= Customer Demographic Information PP= Pending payment  CT= Display Account Contract PS= Payment Summary  CV= Customer Changes Enquiry  WO=Work Order Display Selection CB= Bill Day Change  CG=Work with Account Equipment Charges 

click f2 to automatically transfer the white---- to the top.

House Maintenance = HM

Customer Service = VS AC= active DI= Disconnected

Credit Limit Maintenance = CR the customer needs to undergo credit check  shadow credit limit- 80% credit limit 

Email Maintenance = EM  if primary green  if secondary white 

P- Primary  A- Alternative

Customer Ledger = 57

Account Aging= Liability {unpaid bills from the previous months}  Monthly rate

pending payment  previous  current 

Customer Maintenance = CM 

Customer Method of Payments = MP Direct Debit= direct payment  purple - assigned- direct debit activated  green- manual payment 

Customer Comments = CC The changes they did on the account 

Bill Emulation = BE  future bill

Customer Equipment Maintenance = EQ -serial number of equipment for resetting the memorable word 

• if the customer wants to change their memorable word 

Customer Demographic Information = DE/16 DOB= date of birth 

Pending Payment By Customer = PP the amount they are about to pay  if only they have direct debit 

Display Account Contact = CT -when will the contract ends -how many days left -how many months left before it expire

Payment Summary = PS how the payment process

Customer Changes Enquiry = CV previous contracts of the customer 1= select 2= resend 

Customer Work Order Display Section = WO work orders or changes that happened on the account  FB= Future star or future bill CP= Complete ND= not done CN= Cancelled 

Bill Day Change = CB where you can change the direct debit date  2 conditions  -Should be 0 balance on the account  -number of bill day changes max of 2 (per year) -With active direct debit 

Work with Account Equipment Charges = CG if the customer fails to return the equipment they will be charged