Shared note

LOB: Earner Priority Issue Type: Document Pending Reason for Calling: Driver calling about the status of the background check that is rejected.

Is this contact impacted by an outage: No If Yes, what specific outage:

Issue Resolved?: No If No, Why?: BGC Concern

Action Taken: Advised driver rejected reason. Advised Document pending funnel pushback Did the contact feel like their issue was resolved: No

KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending-One-Earner