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https://www.yodel.co.uk/store-locator

DISCONNECTION

Identity of the caller: (AH/3RD PARTY)

DPA status: Passed / Failed

Customer requesting to __

Resolution: __

Disco date:

Disco Reason:

EDF / 30 day notice fee:

Final bill as seen on BE screen:

Due date as seen on BE screen:

M&T

Identity of the caller: (AH/3RD PARTY)

DPA status: Passed / Failed

Customer requesting to __

New Address:

Disco date:

Install / QS date:

Contract Type:

Movers Fee: Applied / Waived

[][]][][][][][][][][][][][][][][][][][][][][][][][][]][][][][][][][][]][][][][][][][][]

Recontract

Caller Identity:ACH

Security Status: Passed

Concern: Customer wants to renew contract due to it is already out of contract and specially the price went up

Resolution: Proceed with the new contract with same deal package

AGENT: LANCE ELOHIM MANALAYSAY MANAGER: JOHN PAULO ROBLES LOCATION: MANILA

CIS:

Consent Provided: YES/ NO

Contract Length:

New Package:

BE screen:

Salespoint Ref Number:

[][][][][][][][][][][][][][][][][][][][][][][][][][][] DISCONNECTION

Caller Identity: ACH

Security Status: Passed

Concern: Customer wants to disconnect services due to already moved out of the property

Resolution: Proceed with the disconnection on the account

Signature: LANCE ELOHIM C MANALAYSAY / MANILA

BE Screen: