UBER

ACCOUNT FLOWS P2P($ WHEELS) UBER EATS UBER LOGISTICS UBER BLACK (HIGH END)

PRODUCTS UBER X UBER XL UBER BLACK UBER XSHARE UBER GREEN UBER COMFORT UBER CONNECT

ACCOUNT STATUS ACTIVE APPLIED (US) INTERVIEWED(CANADA) WAITLISTED WAITLISTED AUTO REACTIVATION REJECTED

ACTIVE ACCOUNT IS FUNCTIONAL, DRIVER/ DELIVERY PERSON IS ALL SET TO DRIVE ALL THE REQUIRED DOCUMENTS ARE SUBMITTED AND APPROVED BACKGROUND CHECK IS PASSED AT LEAST ONE VEHICLE IS ACTIVE FOR USE

APPLIED/ ITERVIEWED ACCOUNT IS NEWLY CREATED REQUIRED DOCUMENTS ARE STILL MISSING ONDRIVER ONBOARDING STATUS IN BLISS BACKGROUND CHECK STATUS IS NOT SUBMITTED APPLIED US DRIVERS/ INTERVIEWED = CANADA

WAITLISTED ACCOUNT IS TEMPORARILY ONHOLD/ UNAVAILABLE DUE TO FRAUD OR SAFETY HAS RECENT OR PRESENT INVESTIGATION BEING HANDLED ON THE ACCOUNT NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS

WAITLISTED AUTO REACTIVATION EITHER ONE OR MORE REAQUIRED DOCUMENT HAS AN ISUUE NO ACTIVE VEHICLE ON THE ACCOUNT BACKGROUND CHECK STATUS IS PENDING ACCOUNT HAS NO RECENT/ CURRENT INVESTIGATION OR REVIEW

WAITLISTED ACCOUNT IS TEMPORARY ON HOLD / UNAVAILABLE DUE TO FRAUD OR SAFETY HAS RECENT PRESENT INVESTIGATION BEING HANDLED ON THE ACCOUNT NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS

REJECTED ACCOUNT HAS BEEN DEACTIVATED DUE TO FRAUD OR SAFETY CAN BE CLASSIFIED AS TEMPORARY/ PERMANENT NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS IF ACCOUNTS LOCK IS PRESENT, ALL RELATED USER ACCOUNT WILL NO LONGER BECOME AVAILABLE

3 CORE ACCOUNT RELATED ISSUES ACCOUNT ACTIVE ACCOUNT INACTIVE PROFILE

ACCOUNT ACTRIVE ISSUES UNABLE TO GO ONLINE NOT GETTING TRIP REQUEST/ AIRPORT REQUEST DOCUMENT STATUS CHECK VEHICLE REQUIREMENT VEHICLE TRIP TYPE (PRODUCTS) SWITCH CITY/FLOW LOYALTY PROGRAMS

HANDLING ACCOUNTS ACTIVE ISSUES CHECK THE MOST RECENT TRIP VERIFY THE CITY THE DRIVER WANTS TO DRIVE ASK FOR ERROR MESSAGE CHECK DRIVER ONBOARDING AND DOCUMENT SECTION HARD ONLINE BLOCKERS ASK TO DO BASIC TROUBLESHOOTING STEPS

ACCOUNT INACTIVE ISSUES DEACTIVED DUE TO LOW RATINGS DOCUMENT FRAUD REAL TIME ID CHECK SAFETY OR IRT RELATED CONCERN BACKGROUND CHECK

HANDLING ACCOUNT INACTIVE CHECK STATUS ACTIVITY IN BLISS DATE CHECK THE DRIVER NOTES/ RELATED CONTACTS CHECK THE KNOWLEDGE BASE (ACCOUNT INACTIVE PROVIDE RESOLUTION

PROFILE RELATED ISSUES UNABLE TO SIGN IN UPDATE ACCOUNT INFORMATION DRIVER RATINGS CONFIRMATION AND CANCELLATION RATES DUPLICATE ACCOUNTS

HANDLING PROFILE ASK FOR THE EMAIL ADDRESS TO VERIFY THE ACCOUNT THE DRIVER IS CURRENTLY USING CHECK ACCOUNT FLAGS LOOK FOR DUPLICATE ACCOUNTS DOUBLE CHECK DRIVERS LICENSE FOR PERSONAL ACCOUNT INFORMATION

DRIVER REQUIREMENTS LICENSE CAR REGISTRATION INSURANCE INSPECTION