ZOOM DISCUSSION TOPICS

1. Active account pero:

May 31+ days past due at merong PA?

• Keep the PA until removed by the system, bayad ng minimum gawa bago

Below 25 days past due at merong PA?

• Keep the PA until removed by the system then gawa ng bago

Suspended account and may:

31+ days past due walang active PA?

• Bayaran ung minimum then gawa ng bago

Below 30 days past due walang active PA?

• Gawa ng bagong PA.

Things to check:

1. Special instructions
2. Billing Overview
3. Billing > Payment arrangement > PA status

Baguisi, Kim to Everyone 8:53 PM • Keep the PA to stay active • Try to make smaller payments until you can cover the $138.07 before the PA falls off • Once the PA falls off and the $138.07 is covered, you can set up a new PA for the rest. *** rest of the balance FAQs para po walang gulatan. :))

Baguisi, Kim 8:59 PM At saka subtly telling them that it is a VALID CHARGE for all accounts that do not fulfill PAs and get their accounts suspended PERO POSITIVE.