Refund for KIWI/ pap

CLAIMS TICKETING- Queue: refund for KIWI
DONE

• no disruption email found
• voluntary cx
• request refund via portal
• cx flight
• checked flight radar, flight was diverted
• has israel military conflict banner
• no disruption email found
• NR since fee is higher than the amount paid to AL
• checked flight radar, SC
• request refund via email
• NR as per balkan card
• request cxon via call, error on amazon connect
• will proceed with purecloud
• not possible to request refund before departure as per fare
• tax refund possible after departure