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Complete Update
7/14/2026 - WC - Yes
7/14/2026 - WC - Yes - for established patients only
7/14/2026 - WC - Yes, case by case basis
7/14/2026 - WC - Yes, if referred by another doctor
7/14/2026 - WC - Yes, but with notes that the provider needs to review the case first if the injury is old
7/14/2026 - WC - Yes, if the case is within 90 days
7/14/2026 - WC - No
7/14/2026 - WC - No, since they are a pediatric clinic/ the provider is a pediatrician
7/14/2026 - WC - Unsure
Partial Update
7/14/2026 - Verified the essential information, except for
7/14/2026 - Verified the essential information, except for WC. Respondent requested for a call back to verify the XXXXXX
Correct group name would be
AAAAA is now AAAA
The correct group name is XXXXXX, part of XXXXXX
Correct group name is XXXXX. Dr XXXXX is one of their providers
Correct group name is XXXXXX: they are also called XXXXXX
Group name on file is former name. Correct group name is XXXXX
Per rep, the group name provided is XXXXX, which is also referred to as XXXXX. The respondent confirmed that these names refer to the same entity.
As per respondent, they are doing business as both XXXXX and XXXXX
Phone number has been updated from AAAAA to AAAA
Address has been updated from 1111 to AAA
Correct middle initial of Dr. XXXXX is XXXXX
Providers XXXX and XXXX are just the same person/provider
Rep unable to verify the middle initial of Dr. XXXXX
(COVENTRY)
Specialty has been updated from 1111 to AAA
Group name has been updated to XXXXXX
Group name has been updated from XXXXXX to XXXXXX
Complete Update with different disposition
7/14/2026 - Dispositions are tagged accordingly
Transferred to VM
7/14/2026 - Automatically routed to VM
7/14/2026 - Automatically routed to VM, however, it got disconnected
7/14/2026 - stayed on the line, appointments; routed to VM
7/14/2026 - option 1, appointments; spoke with XXXXX, call was transferred to VM
7/14/2026 - no option, spoke with XXXXX, call was transferred to VM
7/14/2026 - option 1, appointments; routed to VM
7/14/2026 - As per IVR, mailbox is full
7/14/2026 - option 1, appointments; as per IVR, mailbox is full
7/14/2026 - As per IVR, user's mailbox can't accept any more messages
7/14/2026 - As per IVR, mailbox number should be entered
7/14/2026 - As per IVR, voice mailbox was not set up yet
7/14/2026 - Voicemail not set up
7/14/2026 - As per IVR, mailbox is currently unavailable
7/14/2026 - Spoke with someone but call was transferred then routed to busy tone
Busy
8/17/2026 - Busy line
7/14/2026 - Option was selected but call was routed to busy tone
7/14/2026 - Option was selected but call was routed to busy tone
No answer
7/14/2026 - Line kept on ringing
7/14/2026 - option 1, appointments; line kept on ringing until 3 minutes
7/14/2026 - Phone rang for 1 minute then busy tone
7/14/2026 - Phone rang for 2 minutes then busy tone
7/14/2026 - Phone rang for 1 minute then line got disconnected
7/14/2026 - Office is closed
7/14/2026 - Office is closed; reached an answering service line
7/14/2026 - Office is closed; reached after hours/outside normal hours
7/14/2026 - Line got disconnected while on queue
7/14/2026 - option 1, appointments; line got disconnected
7/14/2026 - Speak with rep, she transfer me to other line however line got disconnected while on queue
7/14/2026 - Answered by avaya but no response
7/14/2026 - No options to spoke with rep
7/14/2026 - As per IVR, the person you're trying to reach is not available
7/14/2026 - As per IVR, it's not necessary to dial 1 or 0 in calling this number
7/14/2026 - As per IVR, no one is available to take your call
7/14/2026 - As per IVR, the number you have reached is currently unassigned or restricted from receiving incoming calls.
7/14/2026 - As per IVR, area code is not valid
7/14/2026 - Temporarily disconnected
7/14/2026 - As per IVR, no one is available to take the call
7/14/2026 - Per IVR, the number you have dialed is not answering
7/14/2026 - Someone answered the phone but there was no response on the other line
7/14/2026 - As per IVR, your call could not be connected
7/14/2026 - As per IVR, the line is temporarily busy, please try again later
On Hold
7/14/2026 - Long hold; was on the line for 3 minutes
7/14/2026 - Long hold; was on the line for 1 minute
7/14/2026 - Spoke with XXXXX, long hold for 3 minutes
7/14/2026 - Spoke with XXXXX, long hold for 1 minute
Early Hang Up
7/14/2026 - Respondent hung up
Name unrecognized
7/14/2026 - Provider was not recognized
7/14/2026 - Providers were not recognized
Moved
7/14/2026 - Provider has moved to NEWLOCATION
WC:
Group name:
Phone number:
7/14/2026 - Group has moved to NEWLOCATION
WC:
Group name:
Phone number:
(COVENTRY)
7/14/2026 - Provider has moved. WC - XXXXX
No longer at this practice
7/14/2026 - Provider left the practice
7/14/2026 - Providers left the practice
Not at this location
7/14/2026 - Provider not working at the location
7/14/2026 - Providers not working at the location
Provided Number
7/14/2026 - Called the number on file and I spoke with XXXXX, and she provided different phone number XXXXXXXX, and I called the number that she provided, and I
7/14/2026 - As per IVR, phone number has changed to XXXXX. Called the phone number and
Retired
7/14/2026 - Provider has retired
7/14/2026 - Providers have retired
Address unrecognized
7/14/2026 - Address was not recognized
Deceased
7/14/2026 - Provider passed away
Closed
7/14/2026 - Location has permanently closed
7/14/2026 - Practice has permanently closed
7/14/2026 - XXXXX has been acquired by XXXXX
7/14/2026 - XXXXX is now XXXXX
No Ring
Telco Error
7/14/2026 - No ring, no alternate phone number, tried 3x
Telco Error
7/14/2026 - Not in service, no alternate phone number, tried 3x
7/14/2026 - No longer in service, no alternate phone number, tried 3x
7/14/2026 - Reached a number that has been disconnected or is no longer in service, no alternate phone number, tried 3x
7/14/2026 - Call cannot be completed as dialed, no alternate phone number, tried 3x
7/14/2026 - As per IVR, due to telephone company facility trouble, you're call cannot be completed at this time, no alternate phone number, tried 3x
7/14/2026 - Number is unassigned/ unallocated, tried 3x
7/14/2026 - Reached a non-working number, tried 3x
7/14/2026 - Phone number has not been recognized, tried 3x
7/14/2026 - Reached an inactive number, tried 3x
7/14/2026 - As per IVR, your call did not go through, tried 3x
7/14/2026 - As per IVR, no routes found, tried 3x
7/14/2026 - Reached an unused number, tried 3x
7/14/2026 - Phone number is not in used, tried 3x
7/14/2026 - As per IVR, the number requested cannot be dialed, tried 3x
7/14/2026 - Number you have dialed has been changed, disconnected or no longer in service, no alternate phone number, tried 3x
7/14/2026 - As per IVR, phone number has been changed, no alternate phone number provided, tried 3x
7/14/2026 - As per IVR, call disconnected because the number is associated with robo calling, tried 3x
7/14/2026 - Number is unavailable in your calling area, tried 3x
7/14/2026 - As per IVR, you have reached a test, tried 3x
7/14/2026 - Reached a phone number that is not currently set up to receive calls, tried 3x
7/14/2026 - The wireless customer you are calling is not available, tried 3x
7/14/2026 - Unable to process the call, tried 3x
7/14/2026 - Call cannot be transferred, tried 3x
7/14/2026 - As per IVR, the subscriber you have dialed is not in service, tried 3x
7/14/2026 - As per IVR, the number you reached is no longer to serve you at your inquiry, tried 3x
7/14/2026 - As per IVR, the person you are calling is not accepting calls at this time; tried 3x
7/14/2026 - As per IVR, the service you're attempting to use has been restricted or unavailable, tried 3x
7/14/2026 - As per IVR, your call cannot be completed at this time, tried 3x
7/14/2026 - As per IVR, the number you are calling is currently suspended, tried 3x
7/14/2026 - As per IVR, the number you are calling is temporarily unavailable
7/14/2026 - Line got disconnected after dial, tried 3x
7/14/2026 - As per IVR, the caller ID has been faked by a scammer, trying to hide their actual telephone number, tried 3x
Telco Error with Phone No2
7/14/2026 - Called phone number on file but no longer in service, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX
7/14/2026 - Called phone number on file but no longer in service, tried 3x. IVR provided an alternative phone number XXXXXXXX, tried calling phone number and
7/14/2026 - Called phone number on file but no ring, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX
7/14/2026 - Spoke with XXXXX, provided an email for the validation
Email:
No need to attention
(COVENTRY)
Email should attention to XXXXX
Callback Generic
7/14/2026 - Respondent requested for a call back
Callback Specific
7/14/2026 - Respondent requested for a call back later
Refused
7/14/2026 - Respondent refused
7/14/2026 - Respondent unable to verify information
7/14/2026 - Respondent is not allowed to give out information
7/14/2026 - Number has been reported as spam
7/14/2026 - Does not accept calls from unidentified/private number
7/14/2026 - Does not accept calls from numbers with caller ID blocked
Fax Requested
7/14/2026 - Spoke with XXXXX, fax requested; XXXXXXX
No need to attention
Fax should be attention to XXXXX
Do not call
7/14/2026 - Respondent advised to remove the number from the directory
Modem/Fax
7/14/2026 - Routed to a fax number/modem, no alternate phone number, tried 3x
7/14/2026 - Called phone number on file but routed to a fax number/modem, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX
Wrong Number Other
7/14/2026 - I was advised that I reached a wrong number
7/14/2026 - As per IVR, you have reached the test number
Wrong Number Medical
7/14/2026 - Reached different department
7/14/2026 - Reached different facility/clinic
7/14/2026 - Reached different location
Wrong Number NonMedical
7/14/2026 - Reached non-medical facility
Website
7/14/2026 - Called phone number on file and spoke with XXXXX. She provided a website for providers information: WEBSITE
WC -
Disposition/Outreach Outcome:
Callback Generic - 1st second attempt - Generic
Callback Specific - 1st second attempt
On Hold for More Than 3 Minutes - 1st second attempt
Partial Update - 1st second attempt
Busy - 1st second attempt
No Answer - 1st second attempt for Liberty Mutual only
Email Sent
Complete Update
Early Hang Up
Refused
Transferred to Voicemail
Fax Requested
Do Not Call
Modem/Fax
No Ring
Telco Error (Operator Intercept)
Wrong Number Other
Wrong Number Medical
Wrong Number Nonmedical
Different Number Provided Finalize
No Dial Tone
Connection Broken