SWC CHAT TEMPLATE

New Acquisition

CONVERGED RETAIN SALES

CID:

Customer Name:

Query:

Resolution:

Address:

Service:

SOR Number:

Order Reference ID:

O2 Order Reference ID:

DD Activated: Yes

Upfront Payment Taken: £XX - Partial/Full Payment

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EXISTING EBB [RENEWAL/SWITCH TO EBB]

​CONVERGED RETAIN SALES EXISTING EBB [RENEWAL/SWITCH TO EBB] Customer Name:

CID:

Account Number:

DPA Status: PASSED/FAILED - TIMESTAMP

Query:

Bundle: ebb / ebb+ / ebb+flex

ARPU: £12.50 / £20

Work Order Number: WO