ICOMS

@CM - at command

Serviceable Status- SS  service availed by the customer C- CABLE SERVICES D- HIGH SPEED DATA SERVICES L- CALLING CARDS S- SPECIAL CIRCUITS T- TELEPHONE SERVICES 

House Maintenance- HM

HOUSE AMP (LINE OUTSIDE THE HOUSE)

PRE-WIRED (LINE INSIDE THE HOUSE)

click F2- automatic transfer of arrow to @cm

Customer Services - VS

AC- active DI- for old packages disconnected

white highlight- discounts

Credit Limit Maintenance - CR

• need to undergo credit check -TO KNOW IF CX HAS LIMIT

shadow credit limit- 80% of credit limit

Email Maintenance- EM

• SHOWS ACTIVE EMAIL A- alternative (green P-primary (white)

Customer Ledger- 57

Account Aging- utang, not paid from previous months Previous, Current Bills

Customer Maintenance- CM

-PERSONAL INFOS OF CX

Customer Method of Payments- MP

• direct debit (purple -assigned, direct debit)
• (green - manual) click Assign to activate (purple), u for inactivate (green)

Customer Comments -CC

• WHERE U CAN SEE NOTATIONS FROM PREVIOUS AGENTS

Bill Emulation - BE

• future bill

Customer Equipment Maintenance -EQ

-serial number of equipment for resetting the memorable word

• if customer wants to change the memorable word

Customer Demographic Information - DE or 16

-date of birth

Pending Payments -PP

-the amount they are about to pay  -if only they have direct debit

Display Account Contracts - CT

-when will the contract ends, how many days left and how many months left before it expires

Payment Summary -PS

-how the payment process, and record of payment

Customer Change Enquiry - CV

-previous contracts of the customer 1= select 2= resend

Customer Work Order Display Section - WO

-work orders or changes that happened on the account FB= Future star or future bill CP= completed ND= not done CN=cancelled

Bill Day Change- CB

-change bill date, change direct debit date

Conditions: Should be 0 balance on the account Number of bill day changes max of 2 With active direct debit Work With Account Equipment Charges- CG

• WHEN U CANCEL AN ACCOUNT, EQUIPMENT SHOULD BE RETURNED -If the customer fails to return the equipment they will be charged