lessons

module 1

s- food k- customer t- understanding

*order taking opening spiel- name of resto. how may i help you order type- pick up or delivery customer verification- order taking proper- what can I get for you/ what would you like payment- closing the call-thank you, have a good one

module 2

point of sale

order type customer information order remark

categories - blue dishes- green modification- purple sizes- when clicking dishes rice substitution order section- left side- it is a NOTEPAD hovering- see description asterisk- spicy yellow highlights- unique dish or category category notes- specific save- not seen by resto. for inquieries, disconnected callas , will call back send- order , check walk in, online custoer. add- add qty of dishes minus- delete dish more page - existing order study guide- any information in resto

SETUP DESKTOP *67% zoom POS screen *manage pop ups

module 3

appetizer pork egg roll( top left) :one pork egg roll, anything else? no sauce #- ounch

spring rolls- thinner than egg roll, usually vegetable, if no egg roll offer spring roll and highlight the difference

fried wonton(meat)- pork/meat wonton/ sweet and sour sauce. ask meat or cheese

crab rangoons (cheese wonton)

french fries- straigh cut or crinkle cut. some have flavored fries cheese etc.

fried plantains

( TOSTONES)- CRISPY OR GREEN PLANTAINS(banana)

maduros- yellow or soft plantains or sweet(banana)

chinese donuts- deep fried dough sprigle with white sugar- sugar donut. sugar biscuit, etc. sweet donuts

other appetizer

apple sticks- roll with apple. taste apple pie

onion rings- battered fries

sesame balls- buchi

scallion pancakes- chinese pizaa, dumpling sauce on the side

sesame noodles- cold or hot

pupu platter- dish name may vary per resto. appetizer sampler

dumplings( pan fried or steam) pork- pot sticker

fried specialties-

MODULE 4 RICE AND NOODLES

rice steamed rice white or brown

fried rice- depend

steamed rice yellow rice- plain fried rice bean sprouts, peas and carrots. onions, scallion, pork fried rice- vege and pork chicken friend ried beef fried rice house special fried rice

noodles

lo mein- spaghetti noddles/ cooked in lo mein sauce

mei fun- skinny rice noodles/ angel hair noodles/ white/ chow mei fun without sauce/ just dry seasoning

ho fun- flat , broad noodles/ dark in color because of sauce/ chow ho fun

singapore mei fun- cooked with spicy curry sauce/ has different kind of meat

house special mei fun- no sauce like a regular mei fun/ use dry seasoning pork beef baby shrip, chicken chow mein- vege dish

sizes: small- PT

large- QT

module 5

Soup, chow mein, chup suey

clear soup- wonton soup with no wontons

wonnton soup- mainly wontons, scallions, ansd shredded roast pork in chicken broth

chicken noodle soup- shredded chicken wit

egg drog soup - egg miss, chicken broth, cornstartcg

wonton egg drop soup - mixed egg drog soup with wonton

hot and sour soup- tofu, , mushroom, celelry ,bamboo. shoot

yat gaw mein- yat, yakamein, yskimi

chow mein- mainly chinese vegetable/ bok choy\ Chinese cabbage\cabbage question: do you want the chow mein the vegetable dish or lo mein spaghetti like dish

chopsuey-more kind of vegetable

fried noodles- side order comes

clear

chao mein soup

fried- crispy

module 6 sweet $ sour, egg foo young, moo shu

sweet and sour - not like local favorite

• comes with sweet and sour sauce on the side -extra sauce request-goto sauce category to give 2nd cointainer #8oz/ it is refer as red sauce
• sweet and sour combo -chicken

egg foo young

• omelet like dish -im sorrry we dont have omelet but we have something similar the egg foo young -with egg foo young gravy on side -default size is large

moo shu

• burrito like dish -im sorry we dont have burritos but we have something similar the moo shu.
• extra sauce goo to sauces give mo sho sauce #2 -hoisin sauce; plum sauce
• with moo shu pancakes

if a dish comes with a sauce on the side or # sign. go to sauces category

module 7 arrangement alphabetically B= Bean sprout, black bean sauce and brocolli

C= cashes chinese vegs etc.

1. entree *meat( chicken, pork, beed seafood *Vegetables *sauce

dishes with brown sauce except: -chicken w garlic sauce, curry chicken, chicken w black bean sauce etc.

-some dish dont say sauce even its not cooked in brown sauce

SHRIMP =all shrimps are deveined

• baby shrimps soup, rice, noodle dishes

-jumbo shrimps- entress( shrimp with brocollli)

seafood -scallop, crab meat , mussels.

MULTIPLE MEAT DISHES

-dishes with mixed meats can be

orange chicken

gen tso's chickern

sesame chicken

-these 3 are similar to all dark meat chicken, view steam pieces of brocolli, sauteed with the

can i get an order of generak tso with white rice

• general tso isa not a dish -ask the customer general chicken or

kung pao chicken moo goo gai pan pepper steak with onion

first group - sauteed second group- buttered deep fry then sauteed third group- multiple meat

bolom brown sauce chicken or beef\pork chicken breast is part is white beef kung pao chicken jumbo meet- vegetable- sauce