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PSAP - public safety answering point

• call center location responsible for answering calls to 911

VoIP- voice over internet protocol

• technology used to deliver voice calls using the same protocol as the internet. which is sometimes called "packet voice"

E911 Agreement - E911 Agreement -customer accepting that infinity voice requires electricity to operate cojrectly and that they should not move their service without contacting us.

TPV - Third party verification -projcess of using third party company to confirm the cstoemr is requesting a change in service provider and is porting their tel # to comcast

eMTA- embeded multimedia terminal adapter -a cable modem n voip adapter within one device often used to provide highspeed internet and phone to the same customer

enhaced E911- system automatically provides a callers telephone nujmber and physical location to a 911

911 - is a standards phone number for a police ,fire and ambulance

E911 address verification

step 1 confirm cx service address is corect in the billing system 2. create a trouble ticket in erone or remedy/ tts under telephony>e911 dialing 3. enter/validate cx number ad adress and complete the adress section when prompted 4.select >requesting 911 adress verification 5. complete the rest of the trouble ticket prompted 6.ticket resolution typical 72 hours 7. inform the customer of the timeframe confirmation

priority telephone event = fire or stormdamage =delayed emergency responce =medical injury =physical injury

types of service / types of installation / types of acknowledgement

native TN /SIK / E911 ack. only ported TN / SIK / TPV and E911 ack, ported TN / pro install / TPV only