Teleflora notes

Relaying the order as per guidelines. Relaying the order with Updated selection Relaying the Order back to the shop with already Updated selection and added GW. Relaying the Order back with added GW. Shop is not answering will pst. Only possible shop is not answering will pst for now
Shops are asking for more money above GW policy

15410 DM - PRICE CHANGE

Working on DMSent DM, Resolved as Disputed.

Working on DMShop needs more money above GW policy, unrelayed.

*Working on DMAdded goodwill, sent price change.

Working on DMAdded goodwill approved by ____, sent price change.

Working on DMShop will redeliver, added GW , approved by ________.

DM - SUBS Working on DMShop don’t have the product, unrelayed.

Working on DMCalled sender, agreed with subs, updated the order.

working on DMCalled sender got no answer, left VM. Changed selection to CHOICE as per funeral guidelines.

working on DMCalled sender, no answer, left VM stating that we authorize the florists to do subs, updated the order.

Working on DMUnrelayed the order since shop is out of del.

DM – ALT DD

Working on DMShop can’t del. today, unrelayed the order.

Working on DMShop attempted to del., recipient is not available, changed del date as per guidelines.

Working on DMFuneral/Viewing different day, updated del date.

Working on DMCalled sender, agreed with alt. del. Date, updated the order

DOVE MESSAGES

Working on DMNo changes made.

working on DMupdated city/state and zip code, sent dm to shop

Working on DMShop can't deliver to the given address, unrelayed the order.

working on DMCalled sender, verified the address, processed the changes and sent dm to shop.

Working on DMToo early to call sender, will put order on hold and PST.

Working on DMCalled sender, no answer, can't leave vm, email sent, placed order on hold, will PST.

HOLDS NOTES TEMPLATE

working on holds Too early to call sender, will pst for now.

working on holds Sender will us callback, will CNAD.

working on holds Called sender, agreed with subs, updated the order and resolved.

working on holds Called sender, agreed with alt. del date, updated the order and resolved.

working on holds Called sender, no answer, left vm, will CNAD.

working on holds Called sender, no answer, can't leave vm, email sent, will PST.

working on holds Called sender, bad number, sent email, will CNAD.

working on holds Called sender and verified recipient's phone number, processed the changes and resolved hold.

working on holds Called sender and verified recipient's address, processed the changes and resolved hold.

16.06.2025 Customer Emailed "

16.06.2025 Customer Chatted for OSC called shop and spoked with mark and he said that the order was out for the delivery and advised the sender about the delivery timeframe, Sender okayed.

Customer called in complaining for non delivery and tried to call the shop but got no answer

FCR-Called sender

Carlos -hhr118 hht668 6186070103 843-797-7673

425-400-9680

6185883826

903-960-9051