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!! ALWAYS SMILE !! Opening Spiel ~ Thank you for calling AmeriGas! I'm Kyle, how can I help?

** PARAPHRASING/EMPATHY/OWNERSHIP ** ~ - Acknowledgement - "I understand..." - Empathy/Ownership - "I am very..." - Reassurance/Sense of Urgency - "Rest assured that your concern will be solved."

           BUT BEFORE WE START, CAN I HAVE 
           YOUR EITHER ACCOUNT OR PHONE 
           NUMBER THAT YOU HAVE IN YOUR 
           ACCOUNT? 

!! ALWAYS SMILE !!
While pulling up your account, may I ask if how's your day? Great!

      I hope I can make your day even better! So back to 
      your concern, since I've already pulled up your 
      account. We are gonna do a quick verification. Is 
      that okay to you? 

QUICK VERIFICATION

RESIDENTIAL !!!!!

1. First and Last name - AWESOME
2. Complete updated address down to zip code - GREAT
3. (also) Updated Email address - @aol.com - hmmm
4. Best active Phone Number - AWESOME
5. Am I speaking with the account holder? - ALRIGHT

!! ALWAYS SMILE !! ** Closing Spiel ** Okay! (CX's Name), Thank you for your help for a quick verification. Just bear with me while I'm checking your account..

=========================================
COMMERCIAL !!!!!!

1. First and Last name - AWESOME
2. Complete delivery service address - GREAT
3. The name on the account - ALRIGHT
4. Best active Phone Number - Great
5. Active company email address - AWESOME

!! ALWAYS SMILE !! ** Closing Spiel ** Okay! (CX's Name), Thank you for your help for a quick verification. Just bear with me while checking your account

5 RESOLUTION ~ Upon checking your account,

OFFER ASSISTANCE

RECALL ~ Just a short recap, you called in because.....

        !!RECOMMENDATION!!
             ~       Just o add! u can take advantage of visiting our 
                      website www.amerigas.com thru online 
                      where you can check your account status 
                      or if you have other questions. 

SATISFACTION QUESTIONS ~ (CX's NAME), was I able to answer your concern/s today?

CLOSING SPIEL ~ Alright! (CX's name), thank you for being a valued AmeriGas customer! Don't hesitate to call us if you have additional questions or concern. Again, my name is Kyle. Have a great day!