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JANUARY 01, 2020
ACD: 9778139250
CALLER'S NAME: JOANNE FRANCIA CONCERN MOBILE NUMBER: 9778139250 ACCOUNT HOLDER: JOANNE FRANCIA
VERIFIED: WELL VERFIED
CONCERN: GADGET CARE AND BILL ADJUSTMENT GOODWILL RESO: SUBS, CALLS ON OUR HOTLINE DUE TO HER REQUEST OF ADJUSTMENT OF GADGET CARE, ACCORDING TO SUBS. SHE ALREADY REMOVED HER GADGET CARE LAST NOV. 13, 2019, UPON CHECKING ON THE ASSIGNED PRODUCT IT IS ALREADY REMOVED, BUT WHEN I LOOK AT IN THE BILLING ARRANGEMENT, I SAW THAT THE DAY THAT SHE REMOVED HER GADGET CARE IS THE DAY OF HER BILL CYCLE. THE AMOUNT THAT SHE WANTS TO ADJUST IS 399.00 WITH VAT. REF#: 120240238
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ACD: 9178807848
CALLER'S NAME: MARICAR ARCIAGA (AUTHORIZED PERSON) RELATIONSHIP TO THE ACCOUNT HOLDER: DAUTHER OF ACCOUNT HOLDER CONCERN MOBILE NUMBER: 9178807848 ACCOUNT HOLDER: ELVIRA MORALES MIRALLES
VERIFIED: WELL VERIFIED
CONCERN: UPGRADE OF SPOTIFY RESO:
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ACD: 9088885513
CALLER'S NAME: john eric alli CONCERN MOBILE NUMBER: ACCOUNT HOLDER:
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ACD: 88059748
CALLER'S NAME: CARMI MATERNAL CONCERN MOBILE NUMBER: 9177234595/9177235985 ACCOUNT HOLDER:
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CONCERN: UPGRADE PLAN WITH HANDSET RESO: TRANSFER TO LOYALTY DEPARTMENT
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ACD: 9173161073
CALLER'S NAME: JOHN MARK MOISES CONCERN MOBILE NUMBER 9173161073 ACCOUNT HOLDER: JOHN MARK MOISES
VERIFIED:N/A
CONCERN: ASKING ABOUT THE INTERNET TODAY WHY IS IT SLOW BROWSING RESO: ADV. THE SUBS. THE REASON OF SLOW BROWSING IS BECAUSE OF THE HOLIDAY SEASON.
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ACD: 9178427549
CALLER'S NAME: Lynnor tan CONCERN MOBILE NUMBER: 9178581280 ACCOUNT HOLDER: lynnor tan
VERIFIED: well verified
CONCERN:25623502/ reconnection RESO:
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ACD: 9171154715
CALLER'S NAME: KAYE LANI RAE DELOS REYES CONCERN MOBILE NUMBER: 9171154715 ACCOUNT HOLDER: KAYE LANI RAE DELOS REYES
VERIFIED:well verified
CONCERN: DUE DATE / cut of line RESO: transfer to retention department
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ACD: 9175401902
CALLER'S NAME: jayson Alim CONCERN MOBILE NUMBER: 9175401902 ACCOUNT HOLDER: JAYSON ALIM
VERIFIED: well verified
CONCERN: downgrade THE PLAN FROM PLUS 799 TO PLAN 599 RESO:
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VERIFIED: SIR MAY ADVANCE PAYMENT PO TAYO REGARDING PO SA BAGO NYONG PLAN WHICH IS PLAN PLUS 599. ONCE PO NAG GENERATE ANG BILL MAY MAG GEGENERATE PO
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