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EXCLUSIONS - refers to a temporary or permanent suspension of contract coverage on an item normally covered by the contract. listing period - not active DTC- currently in listing period If the item is under the exclusion we cannot offer a service because it is exclusions. replacement (why item put in exclusions:)
- not in good condition
- manufacturer warranty
- not normal wear and tear
- replacement
- over the contract limit exemption:
- if the item is in different unit How to identify that it is the unit:
- ask proving question as for the the proving part yo are allowed to document. (how do we identify the date of the unit for exclusions)
- Proof of resolution reject- if it is caused by normal wear and tear.