Hello I’m messaging in regards to if I make a phone call while connected to wifi will it cost me for being over seas in Greece?

Matthew Wyatt, 30 Oct. 2023 , 10:11pm

T-Mobile, 30 Oct. 2023 , 10:11pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 30 Oct. 2023 , 10:11pm Let’s work on your request. [Read]

T-Mobile, 30 Oct. 2023 , 10:11pm Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Abigael, 30 Oct. 2023 , 10:13pm Hi Matthew, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Abigael, 30 Oct. 2023 , 10:13pm thank you for contacting t-mobile regarding your issue let me double check your account, [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:15pm Okay

Abigael, 30 Oct. 2023 , 10:16pm May I know are you calling outside US ? [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:16pm Im currently stationed in Souda bay, Greece and calling to the US.

Abigael, 30 Oct. 2023 , 10:18pm Thank you for letting me know that let me double check that for you [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:21pm Okay

Abigael, 30 Oct. 2023 , 10:21pm Thanks for patiently waiting, Matthew. A heads up that wi-fi calling is a T-Mobile service, which is a different service compared to calls made using Skype, Whatsapp, Viber, Facetime, etc. [Read]

Abigael, 30 Oct. 2023 , 10:22pm While you're on Greece, calling to US phone numbers is free.

If you're calling to international or non-US phone numbers, it is subject to $0.25 per minute calls. [Read]

Abigael, 30 Oct. 2023 , 10:22pm For reference, you can check it at this link - https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile?cmpid=hw_send [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:23pm So even if I’m not connected to wifi I can still make a call for free?

Matthew Wyatt, 30 Oct. 2023 , 10:23pm Or do I need to be connected to the wifi internet to make a free call?

Matthew Wyatt, 30 Oct. 2023 , 10:26pm I saw the link you posted. That answered most of my questions

Abigael, 30 Oct. 2023 , 10:26pm Great question, if you are connected to the wifi internet calling you will not be charge. [Read]

Abigael, 30 Oct. 2023 , 10:27pm While I got you here and to make sure I make the journey best with us. May I know how is it going with us in T-Mobile? [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:28pm It is going well. I am still figuring out my limits when it comes to using my phone here in Greece. Other than that no complaints as of yet.

Abigael, 30 Oct. 2023 , 10:29pm I am really glad you shared with us your thoughts about T-Mobile! We hope our service and work brought a smile to your face and made your life just a little easier.

Let me know if there's anything else I can do fo you? [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:30pm There is nothing else I need as of right now

Abigael, 30 Oct. 2023 , 10:31pm I'm delighted! I hope I was able to make you feel how important you are by the service that I have provided you today.So happy we were able to help. Have a great rest of your day!😀❤️ [Read]

Matthew Wyatt, 30 Oct. 2023 , 10:32pm Thank you, you as well