Mover's Thing · Offline Notepad

Wayleave- Landlord approval, if cannot provide details advise to contact back - DI process is present in this. Staff Account Move- Query only Duplicate Account- Shared property- merge VM account. This is Link process. Moving to Spotters/New Build- DI only and first process before link process. Suspect Account- Removing restriction via email or link NPD want to disconnect- Ask to pay full payment and let TM cancel the NPD. -If cannot pay, referral form to pay to lift the NPD. NPD but moving- Ask for payment, if paid, let cancel the NPD.

If the balance is below £250, you can process MOVE. Bereavement and Critical Illness - This is DI only. No need DPA. NFAT only Armed Forces (Account Holder go on Duty)- Form only after asking email UK armed forces.

Code Comment Definition

CM M&T from Cable To be used on a cable to cable house move

CV M & T Price Rise ONLY to be used in relation to actual VM announced price rises

CZ M & T Competitor Deal To be used only when BADGER advises ‘ Serviceable ON-NET CABLE’

CW M & T Poor Product Experience To be used when the customer is unhappy with their products/ services ( NOT Fault Related )

CF Moving with Active NON VM Customer Serviceable address where customer t is moving in with an active NON-VM customer

CN DISC-Active customer moving in Serviceable-to be used for existing customer when active customer with EDFs is moving in

CD M & T NO Address Provided Unable to check serviceability-ONLY to be used for homeless ,refusal to provide address, no confirmed address

AI M&T Cannot Afford Redundancy, retirement, divorce, no longer employed-NOT to be used for better competitor deal

MM Moving Non-Serv NOT New Build ONLY to be used if BADGER recommends referral to SD ( Not New Build)

AT M & T Non Residential Care Home, Nursing Home, Hospital, Prison, Armed Forces (follow IC)

CJ Unserviceable Wayleave Required To be used when the customer has vacated the property & awaiting Wayleave at new address

AE Moving Non Serv New Build To be used only when New Build property is not available on BADGER/LP (Spotter, National Home Builders awaiting construction, Refer to Cable My Street)

CL Moving Abroad Moving Abroad for 6 months or longer

CT Moving with Active VM Customer Serviceable-moving in with an existing VM customer & not transferring service

CS Moving to a Temporary Address Serviceable- to be used ONLY when customer refuses to sign up to a new contract due to short-term move at a serviceable address