screen Icoms

CUSTOMER SERVICES (VS)

CHECKS CUSTOMER AVAILABLE SERVICES

DI - DISCONNECTED SERVICE

AC- FOR ACTIVE SERVICE

CREDIT LIMIT (CR)

limit of the customer

LIMIT - £ 150

EMAIL MAINTENANCE (EM)

EMAIL ADDRESS

PRIMARY - WHITE

SECONDARY - GREEN

CUSTOMER LEDGER (57)

MONTHLY RATE OF THE CUSTOMER

PENDING PAYMENT

PERVIOUS AND CURRENT BILL

CUSTOMER MAINTENANCE (CM)

PERSONAL INFORMATION OF THE CUSTOMER

CUSTOMER METHOD OF PAYMENT (MP)

PURPLE - DIRECT DEBIT

GREEN - MANUAL

CUSTOMER COMMENTS (CC)

THE CHANGES, DISCUSSION THEY DID IN THE ACCOUNT

BILL EMULATION (BE)

FUTURE BILL OF THE CUSTOMER

CUSTOMER EQUIPMENT MAINTENANCE (EQ)

SERIAL NUMBERS OF EQUIPMENT OF THE CUSTOMER - USE TO CHANGE THE MEMORABLE WORD

CUSTOMER DEMOGRAPHIC INFORMATION (DE OR 16)

DATE OF BIRTH - USE FOR CREDIT CHECK IF THEY NEED TO ORDER SERVICES

PENDING PAYMENTS (PP)

AMOUNT THEY ARE ABOUT TO PAY

IF THEY DON'T HAVE DIRECT DEBIT THE PP IS BLANK

DISPLAY ACCOUNTS CONTRACT (CT)

THE START AND THE END OF THE CONTRACT

HOW MANY DAYS, MONTHS OF THE CONTRACT

PAYMENT SUMMARY (PS)

RECORDS OF THE PAYMENT

DISCRIPTION OF THE PAYMENT

CUSTOMER CHANGE ENQUIRY (CV)

PREVIOUS ACCEPTED CONTRACTS

YOU CAN RE-SEND THE CONTRACT TO CUSTOMER VIA EMAIL

CUSTOMER WORK ORDER DISPLAY SELECTION (WO)

THE WORK ORDER CHANGES

STATUST TYPE

CP - COMPLETED

FB- FUTURE STAR OR FUTURE BILL

ND - NOT DONE

CN - CANCELLED

BILL DAY CHANGE (CB)

CHANGE BILL DATE

CONDITIONS

• SHOULD BE O BALANCE ON THE ACCOUNT

• WITH ACTIVE DIRECT DEBIT

WORK WITH ACCOUNT EQUIPMENT CHARGES (CG)

SHORTCUT KEYS

F2 - DIRECT TO THE CM

1. What screen do you go to for you to check email addresses registered on the account? EM
2. What screen do you go to for you to check serviceability of the address? SS
3. What screen do you go to for you to check the credit limit of the cusotmers? CR
4. What screen do you go to for you to check the services of the customer? VS
5. What screen do you go to for you to check the installation type for your customer? HM
6. You can see the birthdate of your customers on this screen. DE OR 16
7. You can see the pending payments of your customers here. PP
8. Customer Ledger Screen 57
9. Equipment Maintenance Screen EQ
10. Account Contracts Screen CT
11. You can see the payment history of your customers in this screen. PS
12. Customer Change Enquiry Screen CV
13. Bill Day Change CB
14. Account Equipment Charges Screen CG
15. What colour is the word "DIRECT DEBIT" in MP screen if they have direct debit assigned/activated? PURPLE