DAY 3 TRAINING

DAMAGE PRODUCT OVERVIEW after trial period (OOT) -Charge accepted send cx a new one using FREE ORDER BUTTON -No charge send cx a new one using FREE ORDER BUTTON -Charged declined send a coupon code as a one time courtesy $20 if refused for replacement we refund

Allergic Reaction Overview -Charge accepted refund but not shipping fee -No Charge Cancel the trial prior to the payment but not the shipping fee -Charge Declined Inform cx that the charge was declined. offer a $20 coupon code

SHADE GENERAL OVERVIEW wrong shade (WE SEND OPTIONS) Ask cx information eg: is it too light or too dark, slightly,moderately, completely, too yellow, too orange, or no other concern.

if CX answered our questions

Charge Accepted -we process a FREE REORDER BUTTON

No Charge -process FREEORDER

Charge Declined -$20 coupon code

Refused -refund using credit memo

kapag within trial period wihtin 14 days ask cx infos or shade concerns

option 1 send new product process using TRYON BUTTON option 2 cancel trial

NON COMPLEXION PRODUCTS -primer, brush, bronzer

Charge Accepted -$50 coupon code

No Charge -$50 coupon code

Charge Declined -$20 coupon code

Refused -Refund if cx got charged -Trial cancellation if not charged

SKIN GENERAL OVERVIEW -power rewind, power redo, power eye cream

Charge Accepted -$50 coupon No Charge -$50 coupon Declined -$20 coupon Refused -refund -trial cancellation

COVERAGE OVERVIEW coverage or shade concerns

SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern

If cx agreed

Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

Charge Declined -$20 coupon code

Refused -refund -trial cancellation

SHADE + COVERAGE OVERVIEW coverage or shade concerns

SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern

If cx agreed

Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

Charge Declined -$20 coupon code

Refused -refund -trial cancellation

SHADE + FORMULA OVERVIEW

SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern

If cx agreed

Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro

Charge Declined -$20 coupon code

Refused -refund -trial cancellation

COMPLEXION PRODUCTS woke up like this after party fuck im flawless NON COMPLEXION PRODUCTS eye products brow lip lashes primer & setting spray brushes & tools SKIN PRODUCTS (all power products) tanners serums

CONCEALER COVERAGE OVERVIEW

Charge Accepted -$50 coupon No Charge -$50 coupon Declined -$20 coupon Refused -refund -trial cancellation

RETURNED IN TRIAL OVERVIEW cx returned the product but still charged (check the billing info if true)

Charged accepted -Refund but not for shipping fee

No charge -Cancel the trial prior to payment processing

Charge declined -cancel the trial prior to further attempts

RETURNED LATE GENERAL OVERVIEW -cx returned the product late (after 14 days)

Charged accepted -Refund but not for shipping fee

No charge -Cancel the trial prior to payment processing

Charge declined -cancel the trial prior to further attempts

NO RETURN RECORD GENERAL OVRW -cx returned product but without our return label

Charge Accepted -$50

No Charge -$50

Charge Declined -$20

Refused -process refund -trial cancellation

BUY - OUTSIDE RETURN PERIOD (ORP) REGULAR ORDER (30,60)

-cx reached out after 30 days/60 days

ORP POLICIES/PROCEDURES

60/30 days (any countries except US/CA)

-ask options if cx still wants to get the product -edit address

RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code

if cx want replacement we send using REORDER BUTTON

DIDN'T ARRIVE offer replacement we send free order w cs code (NEW PROCESS: REORDER BUTTON)

DAMAGED if past 60/90 days: no option (fr purchase date) if within 60/90 days: coupon code (fr purchase date)

SHADE/COVER no options

ALLERGIC REACTION no options

OTHER no options

SHADE/COVERAGE NON COMPLEXION/SKIN CUSTOMER -no options COMPLEXION CX (if past 30 but before 60 days) -offer options exchange order -we send free order w. cs code (NEW PROCESS: FREE ORDER) if after 60 days, NO options

BUY SUB

RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code

if cx want replacement we send using REORDER BUTTON

DIDN'T ARRIVE offer replacement we send free order w cs code (NEW PROCESS: REORDER BUTTON)

DAMAGED (US/CA) if past 60 days: no option (fr purchase date) if within 60 days: coupon code (fr purchase date) WE SEND CS CODE

SHADE/COVER Non complexion -no options

Complexion cx US/CA - if past 30 days, but b4 60 days All other - if past 60 days, but b4 90 days -options: exhange only we send free order w. cs code if after 60/90 days -no options

ALLERGIC REACTION no options

OTHER no options

RECURRING BUY RTS/LOST (ANY COUNTRY 30 days)

-ask options if cx still wants to get the product -edit address

RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code

if cx want replacement we send using REORDER BUTTON

DIDN'T ARRIVE offer replacement (one time exchange) we send free order w cs code (NEW PROCESS: REORDER BUTTON)

DAMAGED if past 60/90 days: no option (fr purchase date) if within 60/90 days: coupon code (fr purchase date)

SHADE/COVER no options

ALLERGIC REACTION no options

OTHER no options