Offline Notepad
View raw
Vera NOTES
CJM OFCOM:
No, this is simply a fine payable by Virgin Media to the regulator and is not designed to be a form of compensation scheme for customer.
=================================
online cjm;
We hear you and for the best possible resolution on the matter, please go to https: //www.virginmedia.com/help/complaints and select the option that would be convenient for you.
========================================== Kindly click this order link and enter your postcode and door number (if asked):
ORDER LINK:
Kindly click this order link and enter your postcode and door number (if asked):
https://www.virginmedia.com/buy/quick-checkout?bundleId=4684&apm=1
https://www.virginmedia.com/buy/your-basket
=====================
MOVERS MESSAGING
Contact ID: Account Number: Identity of the chatter: AH Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: PHONE: VERIFIED/UPDATED EMAIL: VERIFIED/UPDATED CJM: N/A QUERY: RESOLUTION: AI SUMMARY:
=====================================
RETS MESSAGING:
Contact ID: Account Number: Identity of the Chatter: AH Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY: RESOLUTION: CURRENT PACKAGE: MESSAGING: BE: AI SUMMARY:
=========================
30 days 11/08/2026
VeraReyes020202 CITRIX
VeraReyes020202 LP
MA - 02 number
virginmediao2.okta.com /CITRIX LINK
VirginMedia020202 =apc password
=====================
HOLD SCRIPTS:
I appreciate your understanding! I just need a few more minutes to process your order.
Thanks for staying online. I'm still processing your order, kindly bear with me.
Just a minute or two more while I finalize the order processing.
I appreciate your patience, I'm nearly finish with the process, Please give me more time.
I'm almost finished, so please bear with me.
I appreciate your understanding! I just need a few more minutes to process your order.
Thanks for staying online. I'm still processing your order, kindly bear with me.
Just a minute or two more while I finalize the order processing.
I appreciate your patience, I'm nearly finish with the process, Please give me more time.
I'm almost finished, so please bear with me.
Thanks for staying connected, I’m nearly done.
===================================
VERA REP 45577
SWC MESSAGING
Contact ID: Customer Name: Postcode: Door number: Query: Service: SOR Number: O2 Order Reference ID: DD Activated: Yes or No Upfront Payment Taken: £XX - Partial/Full Payment 02 VOE::
========================================
EBB* VERA REP 45577
Contact ID: Name of the chatter: Account number: DPA STATUS: PASSED DPA TIME STAMP: QUERY: Order/ package: POST CODE: DOOR NUMBER: W/O NUMBER:
========================================
OHT:
No worries, I mentioned the option with SIM because when you’re with Virgin Media + O2, you get some awesome perks: • Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. • Double mobile data on eligible O2 plans at home. • O2 Travel Inclusive Zone at no extra cost • An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. • Plus, Priority from O2 for exclusive deals and experiences.
Let me know what you think?
===========================
OHT Accept offer:
Fab! Before we proceed, I mentioned the option with SIM because when you’re with Virgin Media + O2, you get some awesome perks:
• Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. • Double mobile data on eligible O2 plans at home. • O2 Travel Inclusive Zone at no extra cost • An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. • Plus, Priority from O2 for exclusive deals and experiences.
Let me know what you think?
==================================
OHT before disco:
I totally understand that price is a very important factor and I am with you on that, XXX. The option XX package I offered is originally £XX and you can have it now for only £XX. That’s a total of £XX/month savings.
As much as I want to give more discounts, I’ve already exhausted everything I can applied and trimmed it down to the best possible lowest price.
=========================
MESSANGER TOOLKIT:
I understand those options didn’t quite fit. Let me check what else I can do for you.
Would you be open to adjusting your services, or would you prefer to keep everything the same and look for a better deal?
I’ve put together a package closer to what you’re after with the best discount available right now. Here’s what I can offer:
=================================
NEW Bridge:
Thanks for your patience. I've put together a package using the best discount currently available to match your needs.