Cases · Offline Notepad

Case for 10/2 shift

74046671 - Accidentally close the chat - Looking for spanish expert

74046709 - Missing fuel points : 4x Fuel points for 3 order
74047908 - Refund for the 3 missing items
74048972 - Double charge for the specific order.
74049632 - Complaint about the store employee
74050611 - Link the card to dad's account
74051458 - Guide to place the order
74052020 - Update the Alt ID
74053369 - Asking to have a new loyalty card
74054770 - Asking to update the CRS Organization that they support (Not listed)
74058204 - Sale pricing charge
74059211 - coupon not applied
74060104 - Survey
74060784 - Oder status
74061359 - Wanted to speak with other expert - Transfer Case
74062578 - Auto renewal of Boost membership
74062586 - Pre-authorization / Price increase
74063551 - Update theLoyalty number link to account
74065643 - Associate feedback
74066405 - Unauthorized use of the fuel points
74067317 - HR related concern - Transfer
74068374 / 74067799 - Associate complaint
74068461 - Price increase

Case for 10/3 shift

74082980 - CB cx dis
74083335 - Cancel Deli Order
74083601 - wanted to verify if the card is still active ****
74083771 - Asking for specific coupon
74084563 - LCM
74085617 - Missing items **
74086443 - Unable to sign in
74088454 - Change the delivery time
74089961 - missing fuel points
74090312 - Asking for fuel points
74090925 - Unable to place order
74091833 - Failed to get the discount for vaccine purchase (Looking for sup)
74096402 - Unable to sign in
74097657 - Proposal ID - non profit organization
74100278 - Asking for supervisor onset
74100727 - Unable to place order
74101127 - Missing items
74102019 / 74104912 - Was charge for the items that did not order / expired items
74102803 - wanted to link a card and delete the digital account

Case for 10/4 shift

74116114 - link the new loyalty card and create a digital account
74117107 - inquiry about 4x fuel points
74117479 - Unable to place order due to RV9547 transfer to KCRC
74118775 - coupon concern
74119533 - bad quality of product
74121382 / 74123237 - Asking for receipt
74123838 - employee compaint
74126605 - inquiry about pick up
74127024 - 4x fuel points *****
74130697 - Missing fuel points
74132883 - LCM
74132656 - Vaccine $20 Promise $20 store credit 74132656
74134972 - cancel order
74136924 - status of the ecomm 25 refund
74139569 - Link loyalty card
74140751 - Missing fuel points

Case for 10/5 shift

74156303 - Order status - delivery
74156418 - Order status - pick up
74156566 - Boost Next day
74157049 - Product selection ***
74157310 - Add alt id / Associate discocunt - Transfer
74158211 - OTC health card / Healthy Benefits
74158548 - Boost membership
74159042 - Missing fuel points
74159392 // 74159989 -- Missing fuel points and Complaint no cashier
74159762 - Verify the loyalty number
74160897 // 74162326 - Pharmacy transfer verification
74162762 - Ghost call
74162883 - Ghost call
74163216 - Ghost call
74163718 - Missing items
74164576 - asking for regional managers - transfer to specs
74166872 - Cancel pick up order
74167245 - reset password
74168249 - Create digital account - LC
74172512 - Fuel points for survey
74173388 - ghost call - customer drop the call
74173549 - ghost call - customer drop the call
74173686 - account deletion / update email address
74174467 - Order failure / ecomm 25

Oct 8, 2024 - vto Oct 9, 2024

74278311 - Missing fuel points
74278689 - damage items
74279082 - Missing fuel points
74280044 - Unable to place order
74280784 - Missing fuel points for 4x GC - Call disconnected
74281017 - Kroger savings plan - Call disconnected 7.. 74281200 - Missing fuel points - 4X friday
74281847 - Failed to use the coupon
74283216 - Verify how much the refund
74283839 - Boost membership Associate offer
74284197 - Set up the Digital account
74284577 - Not receiving LCM and Preference email
74285574 - asking where do we get the egg / Transfer to product team
74287483 - Boost membership / Kroger Delivery Task survey
74289639 - Unable to sign in / Reset password - call got disconnected
74291882 - coupon was not applied on the account
74292705 - Store experience
74294634 - Unable to place order - RV9547 - Transfer to KCRC
74295382 - Cancel boost
74296104 - wanted to have a new loyalty card
74296787 - cancel order
74297920 - Create account

October 10 - VTO October 11 shift

74338162 - Update email address - Caller disconnected
74338438 - Unable to sign in
74340046 - Missing fuel points
74340092 - Link account
74339983 - Wanted to verify the checkuq
74341061 - Ghost call then routed to callback Left a voicemail instead
74341141 - Missing items
74341616 - Store experience - Coupon policy
74342208 - Unable to use the Digital coupon / customer has no any digital account nor Physical loyalty card - Call disconnected
74343141 - Unable to sign in
74345640 - Driver feedback /Items did not order
74346103 - Unable to place order
74349638 - Damage item
74349160 - Link the card
74349334 - damage item
74352368 - Update the shipping address / 74353006 product selection at store
74352586 - cancel order
74353344 - Wanted to link his Pharmacy account to his husband
74353821 - Missing items
74356499 - Missing fuel points
74356026 - store experience
74357846 - Store experience
74358421 - Unable to sign in / Wanted to add the Kroger credit card on the account
74360177 - Associate discount - Transfer call
74360517 - Confirm the fuel points
74361495 - Update the email address and rest password

service escalation transfer > Post action Technical will reach out if there's any information needed and action > no timeframe >

October 12, 2024

74375454 - Delivery fees wanted to be waived.
74375598 - Confirm if the prescription is ready for pick up
74375971 - 4X fuel points / 74376726 - Store experience
74377156 - Associate discount for the Boost membership - Transfer KCRC - Spanish customer
74378753 - supervisor onset
74379038 - Substitution feedback
74379581 - Unable to add card at wallet
74380741 - Wanted to pick up early
74381069 - Unable to place order
74381789 - Missing fuel points
74384335 - Missing items
74384785 - Product concern
74385649 - Ghost call - caller disconnect the call ****
74385882 - Create an account
74387479 - Unable to place order - caller disconnect the call
74387898 -
74388974 - Driver feedback / Caller disconnected the call / CB
74389963 - Return and Refund
74390405 - cancel order *** CALLBACK THE CUSTOMER SINCE THEY WERE BEEN CHARGE
74390662 - Ghost call
74391111 - Ghost call
74391735 - pick up status - caller end the call
74392111 - Store feedback
74392707 - Unable to place the order

I’ve submitted a refund request for your order which may take 2 to 7 business days to return to your bank account.

Digital 27 Customer service desk Report - create a new case store experience

Boost membership > store associate Call specs Address should match if still the same refer to Kcrc "There is an issue with your card code RV32937" Create account: https://www.kroger.com/account/create/ Sign IN: https://www.kroger.com/signin

The invite will earn 1,000 Bonus Rewards Points when their friend creates a new account with their personalized link. The invitee will earn 2,000 Bonus Rewards Points for creating their account If the invitee earns Rewards Points by spending $30 on participating products within the first 30 days of their account being open, both the inviter and the invitee will earn a one-time bonus of an additional 500 Rewards Point Offer available once per 30 days per POINTS REWARDS PLUS Member. No limit on new POINTS REWARDS PLUS accounts created by the Refer a Friend program earning a one-time bonus of 2,000 Rewards Points. See Terms & Conditions for more details.

There are multiple category types for prizes, including a free Boost membership, bonus fuel points, grocery savings, gift cards, games and sweepstakes. Customers can play Digital Games for chances to win a Meta Quest VR Headset, $500 Kroger Gift Card, $500 Fred Meyer Jewelers Gift Card and a trip to Myrtle Beach, SC.