SPIEL/NOTES

=====OPENING SPIEL===== Good morning! Thank you for calling Samsung. This is Kristel, I believe your calling with regards to your Samsung Note 20 5G. How can I help you today?

======NOTES =====

1. Inquiry:
2. Steps taken:
3. Resources used:
4. Additional comments/Requirements:
5. Outcome:
6. Language: (DR Only)
7. Symptom Description:
8. NCP Parts Needed:

1K OR 2K = EXPECTED OUT OF WARRANTY STATUS = CLOSED

======= OUTBAND CALL===== • Inquiry: Outbound Call First Attempt Issue: Phone is not turning on > advised bp to expect for a call back - BP Agreed • Steps Taken: - Add the additional TS Provided to cx • Resources Used: 2216175857 • Additional Comments / Requirements: • Outcome: Issue Resolved • Language (DR Only): • Symptom Description: • NCP Parts Needed: