PROBE QUESTION FOR PAYMENT CONCERN

*Are you able to pay the balance in full today?

*I see you have a payment method on file, can we use that?

*What is the most you can pay today?

*When would be the earliest you can make a payment?

*May I know how soon are you able to make any payment towards your account?

Note:

*Solicit for the full past due balance *Solicit amount >30 days past due *Solicit for any payment amount *Offer PA if account is active and has more than 30> past due