SLACK FORMAT

SLACK TEMPLATE

ANI:

Order Number:

Email Address:

Event Name (Remove if w/ order # or not purchase error code):

Event Status (Remove if w/ order # or not purchase error code):

Fan Issue:

Action Taken:

Apollo Article Reference:

Help Needed:

EPS SLACK FORMAT

ANI/Conversation ID:

Event Name:

Email Address:

Info Needed from EPS:

REFUND APPROVAL

ANI/CONVERSATION ID:

NAME:

ORDER NUMBER:

AMOUNT:

REASON FOR REFUND:

MT REQUEST

ORIGINAL ORDER NUMBER:

TRANSFERRED BACK ORDER NUMBER:

EMAIL ADDRESS:

REASON FOR CONTACT (refund/exchange/etc.):

ISSUE AND ACTION TAKEN:

ST REQUEST:

ORDER NUMBER:

AGENT'S OPCODE (put the opcode of the agent who will process):

REASON FOR CONTACT (refund/exchange/etc.):

ISSUE AND ACTION TAKEN:

FORM CHECK

ANI/Conversation ID:

Form Submitted:

Order Number:

Email Address:

Help Needed:

Unbinding Request

Email Address:

Phone #:

Account ID:

Mobile Device:

Issue:

What have we done:

help Needed.