NETSPEND POYKAPOY

paused - not ready

green - connected

orange after call work

yellow - ready( avail)

Acct Statuses

*Pending- Further personal information needed *Rejected - Must provide (SSN, ID, POA)- Limited use of the funds to the store if ch disagreed we can process the ROF or (RCR10BD)

• Conditional- PIN and Signature purchases (120 DAYS)
• CIP approved- Use card

PRIMARY HOLDER- Pink background letter (P) SECONDARY HOLDER- yellow background small (s)

ADJUSTMENT HUB- Company- NSP Group- PROD

Not verified - Verified user Verified- View acc.

INTRODUCTION TO DISPUTE

OBTAIN----> ACTIVATE ------> FEATURES AND BENEFITS PROMOTION -------> LOAD------ USAGE AND MAINTENANCE> .

CUSTOMERS CAN ACIVATE THERE CARD THORUGH- ONLINE ACC, A SQUARE STATION , CUSTOMER SERVICE AND TRHOUGH EMAIL

LIFE CYCLE OF AN ELECTRONIC TRANSACTION

AVAILABLE BALANCE AUTHORIZATION PENDING HOLD SETTLEMENT RELEASE- REVERSAL MERCHANT

DISPUTE 101 CH can file a dispute, check status, activate through online banking acc

Dispute- documents@netspend.com- CH can sent LOD through email

failed verification *adv ch to callback *use OAC or mobile app and ch can file a dispute through there OAC

IDENTITY VERIFACTION

social engineering is tricking a person and getting the information to commit fraud. Practice of someone stealing another's identity by way of using their identifying personal info.

PHISING- fraudulent sending emails or messages claiming to be from a reputable company,

VISHING - making calls or leaving voice messages claiming from a reputable information such as bank details and credit card numbers.

2TYPES OF BLOCK

1. UNUSUAL BLOCK RESULTION -SEND DOCS - WARD TRANSFER -GOV PHOTO ID - COLD TRANSFER

• PROOF OF ADDRESS

1. SUSPICISOUS BLOCK

SECURITY LAUNCH PAD

NON PIN VERIFIED

• To grant account access to these callers, you must complete the following

*NAME

*ONE TIME PASSCODE

if not get the *SECURITY VERIFICATION QUESTIONS

PIN VERIFIED -FIRST AND LAST NAME

• To be offered, a caller must

-Have a phone number on fie

• Not have change the phone number

SCOPE OF SUPPORT

filling Dispute Account Balance Routing Number Account/ Transaction Review General Inquiry Blocking the card Account information Update *

GPR RELOADABLE FEATURES/ FEE PLAN CH VERIFICATION REQUIRED

GIFT CARD NON RELOADABLE- FUNDS EXPIRE- NO FEATURES/ FEE PLAN/ NO CH VERIFICATION NEEDED

tCAM: Dispute update

SECURITY

-Only customers who pass security verification can make account charges