Agent/Financial Institution Encashment Procedure

Agent or financial institution calls to verify MTMO before cashing it for the consumer.

Prerequisites

• Ensure you are speaking with an agent or financial institution representative​​​​.
• Complete Transaction Search to locate the transaction.
• Complete Transaction Verification and Research.

Procedure Follow the below steps to assist an agent or financial institution in verifying MTMO. 1 Obtain Reference Number. 2 Ask for and verify:

• Receiver's name
• Amount
• Money order number (located in the Payout Details section under the transaction Details tab in SF; see below image) 3 Verify which agent issued MTMO. 4 Ask the agent or financial institution to verify the receiver's valid ID. 5 From the Payout Details section, provide Agent Check Authorization Number to the agent. 6 Close the case. Refer to Closing Case.