How to Process a Replacement

Replacement Examples & how to handle; Reasons to offer a replacement:​ The wrong gift was received.​ The wrong flavor/color/size/etc.​ Contents/components arrived in poor condition.​ Agent entered the address incorrectly.​ A hard good (vase, tin, cookie jar) was broken or damaged.​

Reasons we would NOT offer a replacement:​ Customer Errors​ Personalized Gifts​ * Offer to refund the customer and have the customer place a new order on the website.​ * OR we can resend a gift without personalization.​ Two replacements have already been sent