Complaints

EQUIFAX VALUES

• Customer First
• Say/Do

Identifying a consumer complaint

What is Complaint? is a written or verbal expression of dissatisfaction by a consumer about an Equifax product, service or practice

Complaint may come through the following channels:

• CFPB portal
• Better business bureau
• Attorney General
• Phone
• E-mail
• Social Media
• Mail
• In person

Dissatisfaction - is the state of being unhappy, or the condition of being "displeased", "discontent", "unhappiness", "anger", "disapproval", or lack of satisfaction with an Equifax product, or service.

HOW TO RECOGNIZE A COMPLAINT 6 Categories of Complaints

1. Representative - Complain for the agent
2. Website - the website of Equifax
3. Process - Complain about Equifax product process
4. Company - Complain about Equifax
5. Product - Complain about the Equifax product
6. Other

Consumer Complaint with a Service Request When a consumer has a complaint along with a service request, you must also process their service request.