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INTRODUCTION /ICEBREAKER

• Tell me something about yourself. What are your interests and hobbies?
• Share something about your job experience -What was the reason for leaving your previous job?
• What is your greatest takeaway from your GCT experience?
• What was your AOO's during GCT and how did you address those AOO's?
• What do you know about T-Mobile? How do you feel about working with T-Mobile?

COMMUNICATION ASSESSMENT

• Can you tell me about your mobile phone?
• What application do you normally use?
• What can you tell me about your mobile service provider?
• When you experience problems with your phone, what do you do?

MUST-ASK-QUESTION

• How do you get to work? Do you have challenges getting to the office?
• Are you amenable to a 48-hour work week? Shifting schedules?
• Do you study or have a business on the side? (Is there anything that may prevent you from working?

LISTENING COMPREHENSION Transcript

Cx; "Hi,I just started a new job this week, and uh, I don't get paid 'til next week and I was just wondering If I could try to postpone my payment, just until I get paid so you guys don't shut off my phone service. My bill is due two days from now. Can you help me?

TM; "I see, Allow me to check your account. I just need to get the PIN or your password to access your account and check the details.

Question 1: What is the customer calling about? What is the customer problem?