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Number of SP's Intent: 1 Enumerate the Seller intent: SP is requesting for assistance regarding the FNSKU mismatch associated with an order Research Done:
- FNSKU is different
- FNSKU in customer return report is Actionable? - no Information? - yes Seller Emotion: N/A Seller provided identifiers or documents: Order ID: --- FNSKU: ---
Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Orders FBA Returns and Refunds Post Customer-Receipt
Help page link: NM/A SOP link: N/A Tool link: CUSTOMER SHIPMENT SALES
CUSTOMER RETURNS REPORT
Was I able to address the SP's Intent?: no, transfer to sesu-us-fba-ecm-reg-std-eng-fft@amazon.com