LIVE CALL LISTENING SESSIONS

• AND JUST TO MAKE SURE I HEARD IT CORRECTLY...

• EXPLAIN WHAT IS BEING DONE

• PROPERLY EDUCATED THE CUSTOMER

• "I'M READY FOR THE CARD NUMBER, TELL ME WHEN YOU'RE READY PLEASE"

• THE CUSTOMER APPRECIATED THE CALL AND PROMISED TO FOLLOW THE AGENTS INTSTRUCTIONS.

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ACCT#: 5430329

• "JUST TO CLARIFY YOU'VE PROVIDED ME THE LPN..."

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WHAT'S THE CALL ABOUT?

• WANT TO PAY THE BILL

FULL NAME
- KIMBERLY MARGEUM

LPN
- ATPV7493

STATE
-

ACCOUNT
-

PHONE
- 

ADDRESS
- 

EMAIL
-