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Name of Caller:

Service Location: [FLTATOR] The Capitol

Address:228 Dixie drive tallahassee drive

MDU Unit #: 2704

MDU Building #:NA

Email Address:Jaylasimmons558@gmail.com

Call Back #: 5615672994

MAC ADDRESS: 86:8D:8E:96:67:1E- 78:F2:38:4E:17:E0

Make and Model: s22 ultra samsung

Issue :

going on for a while got a new tv but still the same problems She though her tv was the problem that's why she bough a new one

Key Questions Asked (Probe):

When did the issue started to happen? A few days ago are you encountering any error message? No Is this wire or wireless? wireless How many devices are affected? only my tv

Trouble Shooting:

Check registration on houston if registered enebled

Checked Property Case: Y

Checked Supported Elements in Infrastructure Tab: Y

Registration Enabled: N

Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution:

the customer is in office and still going home.

Ticket Number: 378451 Recap: N Survey: Y Name of Person Transferred to: NA