SM-G975UZKATMB mock call

JEC BOBO

NOTE 10+ 5G

1. Inquiry: phone not working Apps are not working as the customer be specific to his issue -Facebook, Messenger ; All apps are not working -Freezing

2. Steps taken: -Pulled up ASP -Tried TS -Told cx to restart his Phone. -Tried to optimize his Apps.

3. Resources used:
   -https://agent.samsungsupport.com/us/dtree/detail?ci=N0000406&mn=SM-P607T&mc=SM-P607TZKETMB&keyword=apps%20not%20working&ai=TSG01001496-56482

1. Additional comments/Requirements:

2. Outcome:

3. Language: (DR Only)

4. Symptom Description:

5. NCP Parts Needed: