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๐๐ช๐๐ถ๐ฎ๐ท๐ฝ ๐ฃ๐ฎ๐ป๐ถ๐ผ ๐๐ฟ๐ฎ๐ป๐ฟ๐ฒ๐ฎ๐
AmeriGas provides credit terms and limits to both residential and commercial customers.
๏ผฐ๏ฝ๏ฝ๏ฝ๏ฝ
๏ฝ๏ฝ ๏ผด๏ฝ
๏ฝ๏ฝ ๏ผค๏ฝ
๏ฝ๏ฝ๏ฝ๏ฝ๏ฝ๏ฝ๏ฝ๏ฝ๏ฝ ๏ฝ๏ฝ ๏ผด๏ฝ
๏ฝ๏ฝ๏ฝ
APIA Pay In Advance/ Payable Immediately
A001 Due within 1 Day: AutoPay required for this pay term
A030 Due within 30 Days: Residential and Commercial Accounts
A045 Due within 45 Days: Commercial Accounts with Credit Department Approval Only
A060 Due within 60 Days: Commercial Accounts with Credit Department Approval Only
A090 Due within 90 Days: Large Commercial and Agricultural Accounts with Credit Department Approval Only
ABPY Due on the 30th of each month: Convenience Pay Contract Required
๐๐ฎ๐ง๐ง๐ข๐ง๐ ๐๐๐ฏ๐๐ฅ
AmeriGas has a collection process for when customers do not pay invoices on time. This includes:
โค An Automated Dunning System in SAP
โค Phone calls to customers from third-party collection agencies
โค Imposing delivery restrictions or order blocks on customers via system automation and manual entries
โค Sending collection letters to customers via third-party collection agencies
PAYMENT REQUIRED Late Pay: $36
๐๐ฎ๐ง๐ง๐ข๐ง๐ ๐๐๐ฏ๐๐ฅ๐ฌ - ๐๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ
๐ฃ๐ฎ๐๐ ๐ฑ๐๐ฒ ๐ฎ๐ฐ๐ฐ๐ผ๐๐ป๐๐ ๐ฒ๐ป๐๐ฒ๐ฟ ๐๐ต๐ฒ ๐๐๐๐ผ๐บ๐ฎ๐๐ฒ๐ฑ ๐๐๐ป๐ป๐ถ๐ป๐ด ๐ฆ๐๐๐๐ฒ๐บ (๐๐๐ฆ) ๐ถ๐ป ๐ฆ๐๐ฃ ๐ฎ๐ณ๐๐ฒ๐ฟ ๐ฎ ๐๐ฒ๐๐ฒ๐ป-๐ฑ๐ฎ๐ ๐ด๐ฟ๐ฎ๐ฐ๐ฒ ๐ฝ๐ฒ๐ฟ๐ถ๐ผ๐ฑ.
Credit and Collections decides which third-party collection agency will make calls to customers when an account becomes one day past due. If the amount remains unpaid, the account moves through the Dunning system.
Acct Type DLvl 1 DLvl 2 DLvl 3 DLvl 4 DLvl 5 DLvl 6 DLvl 7
Days in Arrears / Past Due
Bulk Customers 1-30 31-45* 46-60 61-75* 76-90 91-120 121+
Budget Pay Cust 1-14 15-45 46-60* 61-75 76-90* 91-120* 121+
Meter Customers 1-15 16-30* 31-45 46-60* 61-75 76-90 91+
๐๐ฎ๐ง๐ง๐ข๐ง๐ ๐๐๐ฏ๐๐ฅ๐ฌ - ๐, ๐ ๐๐ง๐ ๐
Starting at Dunning level 2, an account with a balance of $36 or more is placed with one of the third-party collection agencies AmeriGas uses.
The third-party collection agencies are:
โค Account Recovery Management Solutions (ARM)
โค Contract Callers Inc. (CCI)
Account Type Dunning Level 1 Dunning Level 2 Dunning Level 3
Days in Arrears / Past Due
Bulk Customer 1-30 76-90 91-120
Budget Pay 61-75 76-90* 91-120*
Meter 46-60* 61-75 76-90
๐๐ฎ๐ง๐ง๐ข๐ง๐ ๐๐๐ฏ๐๐ฅ๐ฌ - ๐, ๐ ๐๐ง๐ ๐
If a customer's account goes to dunning level 4, a delivery block is automatically applied to the account. The block remains until the account is brought to a status below dunning level 4.
Account Type Dunning Level 4 Dunning Level 5 Dunning Level 6
Days in Arrears / Past Due
Bulk Customer 61-75* 31-45* 46-60
Budget Pay 1-14 15-45 46-60*
Meter 1-15 16-30* 31-45
๐๐ฎ๐ง๐ง๐ข๐ง๐ ๐๐๐ฏ๐๐ฅ๐ฌ - ๐
For accounts in Dunning level 7, system automation changes the account to Payment in Advance (APIA). APIA payment terms will remain on the account unless a review is requested.
Account Type Dunning Level 7
Days in Arrears / Past Due
Bulk Customers 121+
Budget Pay Customers 121+
Meter Customers 91+
A second collection agency, ARM Solutions pursues the account after 300 days past due.
*A late fee is charged at this Dunning Level
๐๐๐๐จ๐ฎ๐ง๐ญ๐ฌ ๐๐๐๐๐ข๐ฏ๐๐๐ฅ๐ ๐๐จ๐๐ค๐ฉ๐ข๐ญ
Access the A/R Cockpit by clicking on Invoices on the Invoice tile or from the left- hand navigation bar by selecting Accounting and then A/R History.
๐๐ข๐ฅ๐ฅ๐ญ๐ซ๐ฎ๐ฌ๐ญ/๐๐ข๐ฅ๐ฅ ๐๐๐ฒ ๐๐๐ - ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ ๐๐จ๐ซ๐ญ๐๐ฅ (๐๐๐)
Bill Pay CCP or Customer Care Portal (CCP), allows you to view customer invoices so you can see what the customer sees. This will help you better explain customer invoice questions or send copies of customer invoices upon request.
Log into Billtrust, by selecting the Bill Pay CCP option from the Applications menu in CRM or from the Open Billtrust button on the AR Cockpit.
โค Company Name = AmeriGas
โค Username = Your AmeriGas network username
โค Password = Your AmeriGas network password
๐๐๐ ๐๐๐๐ซ๐๐ก ๐๐จ๐ซ ๐๐ง ๐๐๐๐จ๐ฎ๐ง๐ญ
Select an option from the "Search By" drop-down field
Search Option Description
Client Name Type the customer's first name
Account Number Type the Sold-To number
Email Address Type the customer's email address
Invoice Number Type the invoice number
Global Search Search by any value (Example: Customer's last name)
๐๐๐ ๐๐จ๐๐ฎ๐ฆ๐๐ง๐ญ ๐๐๐ญ๐๐ข๐ฅ๐ฌ ๐๐๐
From the Document Details Tab, you can perform the following tasks:
โค Review Billing Address
โค Review invoices
โค Confirm how bill was sent
โค View copy of customer invoice
โค Download customer invoices
โค Email or Mail
โค View SmartTrack details
๐๐๐ - ๐๐ข๐๐ฐ/๐๐จ๐ฐ๐ง๐ฅ๐จ๐๐ ๐๐ง๐ฏ๐จ๐ข๐๐๐ฌ
To View an Invoice
โค Click View PDF in the PDF Link column. A copy of the invoice will open in a new tab or window
To Download a Copy of an Invoice
โค Click the download button in the View Invoice screen
โค OR check the box next to the invoice(s) you wish to download
โค Click "Download Checked Bills" button
๐๐๐ - ๐๐ฆ๐๐ข๐ฅ ๐๐ง๐ฏ๐จ๐ข๐๐๐ฌ
To Email an Invoice:
โค Check the box next to the invoice(s) you wish to email
โค Click the Email Checked Bills button
Fill out the Email Information pop up box:
โค Recipient Email
โค Name and Notes fields are not mandatory.
โค Multiple invoices can be sent in the same email.
โค Click the Send Bill Via Email button
๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ
Business Services is the portal you use to create a Business Services Service Now request. This team supports you by completing requests related to customer master data. Once Business Services is selected in the Applications drop-down menu you will get a list of available requests.
โค Pricing Contract - Add/update a contract or community code on a customer's account.
โค Existing Customer - Update an existing customer's account billing information, pricing, delivery details, storage object, equipment record or master data.
โค Credit and Collections - Attach a bankruptcy notice for a customer, adjust a budget, convenience pay agreement or payment plan and credit/dunning adjustments or updates.
โค Rebill Request - Rebill an existing invoice for a customer with a billing issue.
โค In the Customer Care Portal you canโฆ
Download and email invoices to customers and view online payment history for accounts.
โค The tabs of the A/R Cockpit
Activity
Invoice
Payment
Credit/Dunning
Additional Data
โค In CView, the account balance is visible in which tile of the Customer Overview Screen?
Invoices
โค ABPY refers to which Payment Term?
Budget Pay