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march 5

  1. Inquiry: customer called in regarding tv
  2. Symptom Description:
  3. Provide error code if present:
  4. Troubleshooting provided:
  5. Outcome: transfer to HE
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Model Number: Phone Number: Serial Number: Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343366611 Ticket Number: 1152204393

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  1. Inquiry: customer called in regarding tv
  2. Symptom Description:
  3. Provide error code if present:
  4. Troubleshooting provided:
  5. Outcome: transfer to HE
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Model Number: Phone Number: Serial Number: Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343369634 Ticket Number: 1152204425

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  1. Inquiry: customer called in regarding a complaint about range 5136659495
  2. Symptom Description: one burner doesn't heat
  3. Provide error code if present:
  4. Troubleshooting provided:

Check if one burner or all burners are not working= only one burner is not working

  1. Outcome: customer disconnect the call
  2. Resources used (paste links used): agent co-pilot https://asksamsung.com/content/C33000068014-en-ca
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES but the customer have prob in the internet
  4. Additional comments or customer response: Name: Kapoor Karen Model Number: NE63A6511SS/AC Phone Number: 6475487082 Serial Number: 00067CAXC02083 Place of Purchase:
  5. NCP Parts Needed:
  6. HRM Result:
  7. Sprinklr Case ID: #343372273 Ticket Number: 2330490880 ==============================================
  8. Inquiry: customer called in regarding refrigerator
  9. Symptom Description: fridge is not cooling
  10. Provide error code if present:
  11. Troubleshooting provided: Ensure the temperature is not set too high. Adjust to the recommended initial setting: Fridge +3˚C / Freezer -20˚C yes its already set CAN YOU CHECK FOR ME IF the refrigerator is not overfilled (60-70% capacity is ideal).
  12. Outcome: customer apologize since she can't discuss the issue clearly
  13. Resources used (paste links used): agent co-pilot phttps://asksamsung.com/content/C99900000020-en-ca
  14. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  15. Additional comments or customer response: Name: Angela Rizzo Model Number: RF18A5101S9/AA Phone Number: 4165745344 Serial Number: OLKX4DBYB00308L Place of Purchase: costco
  16. NCP Parts Needed:
  17. HRM Result:
  18. Sprinklr Case ID: #343388251 Ticket Number: 2330492861

IN WARRANTY

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  1. Inquiry: customer called in regarding dryer
  2. Symptom Description: dryer is not working
  3. Provide error code if present:
  4. Troubleshooting provided: = getting the information via sms customer suddenly disconnect the call
  5. Outcome: customer disconnect the call
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Nikolay Pervyshin Model Number: Phone Number: 4165537407 Serial Number: Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343404666 Ticket Number: 1152204953 ====================================== ====== 343407779 1152204966 =======================================
  12. Inquiry: customer called in regarding range
  13. Symptom Description: the knob on the range are broken
  14. Provide error code if present:
  15. Troubleshooting provided:
  16. Outcome: transfer to SECA RANGE KNOB
  17. Resources used (paste links used):
  18. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  19. Additional comments or customer response: Name: Dara Greenberg Model Number: Phone Number: 5145941586 Serial Number: Place of Purchase:
  20. NCP Parts Needed:
  21. HRM Result:
  22. Sprinklr Case ID: #343412618 Ticket Number: 1152205064

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  1. Inquiry: customer called in regarding the dishwasher
  2. Symptom Description: customer seeing LC on his dishwasher
  3. Provide error code if present: LC
  4. Troubleshooting provided: = advise customer to call us back once if he was in the unit
  5. Outcome: customer will callback
  6. Resources used (paste links used): https://asksamsung.com/content/C33000071215-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Carlo Pietrovito Model Number: DW80T5040US Phone Number: 5145037862 Serial Number: B0P2G8DW701307W Place of Purchase: Costco
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343446205 Ticket Number: 2330502258

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  1. Inquiry: customer called in regarding microwave
  2. Symptom Description: microwave door handle is broken
  3. Provide error code if present:
  4. Troubleshooting provided: = can't send the sms the text message cant delivered because its from
  5. Outcome: ISLO/ PROVIDE PHONE NUMBER OF SAMSUNG CANADA PARTS
  6. Resources used (paste links used): https://asksamsung.com/content/C33000075182-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Abhayraj Chaudhary Model Number: ME16A4021AS/AC Phone Number: 6476690191 Serial Number:0CDQ7W0X10049P Place of Purchase: COSTCO MAY 21.2024
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343456199 Ticket Number:2330504740

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  1. Inquiry: customer issues regarding dryer
  2. Symptom Description: its plugged in but no power at all
  3. Provide error code if present:
  4. Troubleshooting provided: -can you check for me the dryer is plugged into a live electrical outlet = customer said yest it is Check if the circuit breaker for the dryer is tripped or open = customer checked it no tripped Inspect the power cord for damage (cracking, fraying, etc.). = customer said the power cord was all good
  1. Outcome: resolved
  2. Resources used (paste links used): https://asksamsung.com/content/C33000067980-en-ca
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  4. Additional comments or customer response: Name: Saige Acker Model Number: DVE45T3200W/AC Phone Number: 2506151826 Serial Number: 0B895BCY301105R Place of Purchase: city furniture
  5. NCP Parts Needed:
  6. HRM Result:
  7. Sprinklr Case ID: #343483068 Ticket Number: 2330508835

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  1. Inquiry: customer called in regarding dishwasher
  2. Symptom Description: missing bracket
  3. Provide error code if present:NA
  4. Troubleshooting provided: = advise customer to contact the Costco since the delivery date its beyond 2 business day reported the missing parts
  5. Outcome: resolved
  6. Resources used (paste links used): https://asksamsung.com/content/C33000071179-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  8. Additional comments or customer response: Name: Poonam Nandal Model Number: DW80B6061US Phone Number: 7782510244 Serial Number: 0JS1GDAXA00041J Place of Purchase: Costco last march / they install the dishwasher few months ago
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343490246 Ticket Number: 2330511421

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  1. Inquiry: customer called in regarding fridge
  2. Symptom Description: looking for a parts new door panel from the button fridge
  3. Provide error code if present: NA
  4. Troubleshooting provided: = PROVIDE SAMSUNG CANADA PARTS NUMBER
  5. Outcome: provide islo
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Dylan Cole Model Number: RF27T5501SR Phone Number: 5879983731 Serial Number: 0B4Q4BCW500076Z Place of Purchase: others
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343499192 Ticket Number: 2330513247

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  1. Inquiry: customer called in regarding phone
  2. Symptom Description: regarding nox
  3. Provide error code if present:
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Model Number: Phone Number: Serial Number: Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID:#343506464 Ticket Number: 1152206755

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  1. Inquiry: customer called in regarding microwave
  2. Symptom Description: looking for bulbs of the microwave
  3. Provide error code if present:
  4. Troubleshooting provided: = getting the details like serial and model number
  5. Outcome: customer disconnect the call
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Dawn Wohlgemouth Model Number: Phone Number: 7804786249 Serial Number: Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #343511619 Ticket Number: 1152206872

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  1. Inquiry: customer called in regarding washer
  2. Symptom Description: there was small black particles on the laundry
  3. Provide error code if present:
  4. Troubleshooting provided: CAN YOUCHECK FOR ME Inspect the washer and gasket for mold or mildew. Clean the washer regularly to prevent mold buildup. = CUSTOMER SAID THAT THE WASHER IS CLEAN Ensure the washer is empty and do not add detergent. = the washer is empty Start the cycle by pressing the Start/Pause button. = she do it If residue or a moldy smell is present, add liquid chlorine bleach to the MAX line in the detergent compartment (do not use the bleach compartment)= doesn't smell anything Run a Rinse+Spin cycle after the Self Clean cycle to remove any remaining residue.= CUSTOMER DO IT Ensure the detergent drawer is clean and not clogged.= NO RESIDUE AT ALL

= try to get the postal code to provide ISLO but the postal code she provide is error 5) Outcome: CUSTOMER DISCONNECT THE CALL/
6) Resources used (paste links used): 7) Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N NO in the screen of the customer the link is not supported try it twice 8) Additional comments or customer response: Name: Perry Olsen Model Number: WF340ANGXAC01 Phone Number: 7808527849 Serial Number: Y0C154AB500931V Place of Purchase: 9) NCP Parts Needed: 10) HRM Result: 11) Sprinklr Case ID: #343524367 Ticket Number:2330518663

OUT OF WARRANTY