PAYMENTS

E-Check Payments E-Checks are always taken as a Down Payment on the customer's account. ACH (e-check) is not an instant authorization. The credit will be available on the customer's account in 1-3 days.

Required items for an E-check payment:

Bank Key or Routing Number Bank Account Number Account Holder Name

E-CHECK: >ROUTING NUMBER (BANK KEY) 9 DIGITS

BANK/ACCOUNT NUMBER (CAN BE 6-10 DIGITS) , CHECK NUMBER

Credit/Debit Card Payments Taking a credit/debit card payment can be done as either a down payment or against an existing invoice on the customer's account. When no invoices exist or if the customer is making a budget payment, the Credit/Debit Card should always be processed as a Down payment. Required items for a credit/debit card payment: ➤ Card Type ➤ Tokenized Card Number ➤ Valid To Date ➤ Cardholders Name

CARD TYPE

VISA OR CREDIT CARD, MASTERCARD, WEX CARD, DISCOVER CARD, AMERICAN EXPRESS CARD

CREDIT CARD NEEDS 24 HOURS BEFORE THE PROCESS TO GO THROUGH

***VISA OR DEBIT CARD IT WILL REFLECT AFTER THE PROCESS

Eckoh

Eckoh is a system that generates a tokenized credit card number in order to protect customer's information from the risk of fraud.

Eckoh is access from the Applications menu in CRM:

1. You enter in the call ID number
2. The customer enters their credit card number into their phone
3. Once the customer selects the pound button a token appears

CALL ID#*****

**ECKOH ALLOWS US TO PROCESS PAYMENTS SECURELY. CUSTOMERS SHOULD NEVER VERBALLY PROVIDE THEIR CREDIT CARD INFORMATION. **