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How do you request a convenience concession? (two type of concession)
- convenience concession - (expedited)
- Provides the customer with a temporary solution or relief while AHS makes every reasonable effort to perform a service repair or replacement. {Convenience concessions require the work order to be expedited, and can only be for the customer’s refrigerator or HVAC unit.} (Before processing the convenience concession)
- we need to get the proof of the units before giving the convenience concession.
- Convenience concessions may be offered for up to $150.00 (Customers must send a copy of their paid receipt for an approved item to:)
- Fax: 866-418-4097
- E-mail: ahsclaimsreview@ahs.com
- it will last for 14 to 21 business day (TSF concession) - ( NORMAL OR EXPEDITED)
- RENEWAL PROCESS
- CREDIT CARD - 3-5 BUSINESS DAYS
- Offering a concession should be your last option, if you tried all other options and the member is still unhappy with our service. If a member’s situation does not meet the concession guidelines, we will have to respectfully reject their dispute.
- if the media is calling gather information