FAULTS

Reduced Transfers

• empowering agents to resolve more issues on the spot

Increased Recontract Opportunities

• turning resolutions into retention wins

Improved Customer Satisfaction

• ACE increasing satisfactions chances to win Horizons Incentive

BROADBAND FAULTS Plume

• about the performance of the device connected

How to use PLUME? MAC address - EQ

Health Check -gives a quick and easy overview of the customers Wi-Fi connection

Pods & Nodes

• This tab will help you get the most out of wifi pods

Devices

• This screen shows how many devices the customer has connected

Topology -this hand tools show you how many

Tools Required Plume Central

• Deep diving into the issue, health check.

Samknows

• speed check

Outage Communicator

• customer area outages

360 Diagnostics receives flows that redirect to the IC