RFD Training Lessons

• Training 3 Days
• Nesting 5 Days
• Starts on August 7 and Ends in August 9

KPI Metrix

• Attendance 30%

• Quizzes 10%

• Final Written Assessment 20%

• Certification/Live Skills Assessment 40%

• Attendance/Schedule Adherence 30%

• Quality Score 70%

*The member may submit their request for documents by:

-Phone -Email -Live chat

*CHIME currently uses a 10 business days SLA.

Excluded Information and Documents.

Risk signal, including but not limited to high-risk signal, IP address, geolocation/geotagging, de minimus/ logic, SOPs, agent workflows, investigation steps and procedures, device information, and fraud identification logic.

Screen shots of internal tools, especially proprietary tools like Inspector and Penny. Internal notes From Disputes

• Do

  - Only provide reviewed documents to the members.
  - Remove all explanatory statements from the RFD.
  

• Don't

  - Don't share any internal notes to the members.
  - Don't