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RE-DELIVERY WITH REFUND OF SHIPPING*
WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER AGREED. PROCESSED REDELIVERY AND REFUND OF SHIPPING. CLOSED CSI
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RE-DELIVERY WITH 50% REFUND
WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER DECLINED. OFFERED REDELIVERY WITH 50% REFUND. CUSTOMER AGREED. PROCESSED REDELIVERY WITH 50% REFUND. CLOSED CSI
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FULL REFUND
WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER DECLINED. OFFERED REDELIVERY WITH 50% REFUND. CUSTOMER DECLINED AND INSISTING FOR A FULL REFUND. PROCESSED FULL REFUND. CLOSED CSI
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WORKING ON MON - ASK QUEUE//TAMPA/LFC SENT US A MESSAGE STATING WE ARE NOT ABLE TO CREATE THIS ITEM PLEASE SEND A CNCEL BY DANNY R MAS NO 50733060//CHECKED OTHER SHOP ON WIR//FOUND NONE//TOO EARLY TO CALL THE CUSTOMER//SENT MESSAGE TO THE SHOP
=============================== Order Notes Standards: IN MON QUEUE:
-
Always enter notes before sending or deleting a message. Include:
- Who you spoke with (name and role)
- What was discussed or agreed upon
- When the action took place
- Next steps or instructions if follow-up is needed. Keep notes clear and factual.
=============================== HOW to do MON:
click action check order notes messages
HOW TO INPUT MON NOTES:
WORKING ON MON ASK QUEUE// (NAME OF THE SHOP)// (NAME OF FLORIST)// WROTE: VERIFY.... //SEND MESS TO SHOP// THANK YOU
============================== MESSAGE THE SHOP
HELLO, WE CALL CUSTOMER AND SHE SAID THE RIGHT ADDRESS (PUT THE ADDRESS) THANK YOU.
=============================== HOW TO SEND AN EMAIL TO CUSTOMER:
Hemberger icon - cases Click new case Case title- (order confirmation, refund) Case number- order number Customer email Brand -1800flowers.com Priority- normal
Insert template- choose confirmation