Offline Notepad
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LOB: Earner Priority Issue Type: Other Reason for Calling: driver calling in regarding he cannot log in on his app, required action
alcohol delivery, notification received
Is this contact impacted by an outage: No If Yes, what specific outage:
Issue Resolved?: No If No, Why?: Transfer/Routed
Action Taken: support response 0 Phone agents: Route to messaging
Did the contact feel like their issue was resolved: No
KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Realtime-ID-Check