-NO ANSWER: UNRESPONSIVE (GHOST SPIEL): STATE THE OPENING SPIEL TWICE:

Since I'm not getting a response to the other line.
I'll be disconnecting this call.
But don't worry, feel free to call us back, anytime.
Thank you for calling American Home Shield,
Have a great day. Bye for now!

                                                                                                             -OPEN:

======================================================== -HELP/ASSURANCE: Let me help you with your concern,
And rest assured, I will assist you until the end of this call.
and for me to pull the account can I have your

                                                                                                  -APOLOGIZE:

I do apologize for the inconvenience that it has caused you,
which the concern is still not resolved, And rest assured, I will assist you until the end of this call.
and for me to pull the account can I have your

                                                                                  -HELP/UNDERSTAND:

I do understand you situation right now, Let me help you with your concern,
And rest assured, I will assist you until the end of this call.
and for me to pull the account can I have your

                                                                                                            -CLOSE:

======================================================== -SAVED: Thank you for keeping your contract with American home Shield.

                                                                                    -OFFER ASSISTANCE:

Other than that. Is there anything else that I can assist you?

                                                                                                   -RESOLVED: 

I am glad that I was able to assist you today.

                                                                                           -NOT RESOLVED: 

Again, we apologize that the issue was not resolved over the phone right now. Rest assured that we will look into this matter and provide a solution.

                                                                                                        -SURVEY:

By the way Ma'am/Sir After this call, You will receive a brief survey with a rating of up to 5, Of how I assisted you today, I hope I get the rating of 5 I really appreciate your feedback in advance, Thank you for calling American Home Shield, Have a good one! enjoy the rest of your day.

                                                                                                   -OUTBOUND:

======================================================== -MISSED CALL: This is Phillip With American Home Shield We apologize that we missed your call Please call us back so that we can assist you further Bye for now, have a good one.

                                                                                                   -CB UPDATE:

This is Phillip With American Home Shield I am calling in to let you know that we are still looking into the matter Rest assure I will call back again to update you. Bye for now, have a good one.

                                                                                        -OVERFLOW SPIEL:

I apologize, unfortunately we are unable to transfer you due to high volume of calls coming in, and right now I will create a ticket for supervisor callback one of our supervisor will call you within 24-48 hours, keep your lines open so that we can direct contact you.

====================================================================================